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Leicester, Leicestershire, United Kingdom, 2009/12/09 - Operating in over 10,000 interactive kiosks worldwide, the popular ‘Software plus Services’ remote management solution has been dramatically upgraded - AcquireDigital.com.
Most of us have seen the Windows blue screen or some other error on a kiosk, whether on a check-in kiosk at an airport or a ticket collection machine at the local cinema. Kiosk Monitor Watchdog not only prevents these errors from showing, it also reports information back to the network owner and facilitates remote access so that the problem can be resolved.
The solution is comprised of three key components. First the Watchdog, a locally installed program that locks-down the kiosk preventing any local or remote access. It performs automatic remedial actions and continually monitors and logs any pre-configured trigger events or errors. Watchdog is available as a standalone LITE version which can be configured to send email notifications to technicians or engineers. Watchdog PRO is designed for kiosk network owners for whom remote access is essential. It enables remote administration, diagnostics and an optional fully featured support ‘ticketing’ module. It even provides SMS warning functions.
The second component is the Remote Service Manager (RSM) which is installed remote from the kiosks and enables support personnel to see a vast array of information about the kiosks in their network. Graphical representations enable kiosk health appraisals to be made instantly, so that secure remote access can be carried out. The final component is the PLUS! Network. It is the ‘glue’ that binds the whole Kiosk Monitor Watchdog solution together. The PLUS! Network is comprised of hosted secure servers which constantly maintain the integrity of a kiosk network, facilitating the back-up and storage of important data, and providing a secure tunnel by which technicians can remotely operate.
“Consistent with our strategy of offering both SaaS (Software as a Service) and ‘Software plus Services’ solutions, we are offering customers the choice of either a one-off small licence fee for Watchdog LITE or a complete remote administration solution for a small monthly fee” commented Paul Mayer, Sales & Marketing Manager.
There are dozens of features available, ranging from simple keyboard blocking e.g. ‘ctrl alt del’, to SMS error notifications. For more information call on +44 (0) 116 231 8921.
For Media and Sales Enquiries in USA:
Michael Hoppe, Vice President - Business Development
Key Biscayne FL 33149
T: +1 (786) 564-5279
About Working Solutions (Creative IT) Ltd
Based in Leicester, England, Working Solutions (Creative IT) Ltd has been providing award winning solutions to the digital signage and kiosk market segments for more than 12 years. So much more than just another media player, the Acquire™ range includes software products and player devices that combine power and functionality with the ability to control and manipulate content to create unique digital signage and interactive kiosk projects. Acquire™ software is already powering more than 15,000 players worldwide and has the flexibility to support multi-nationals corporations and small ‘start-ups’ alike. Working Solutions (Creative IT) Ltd is based in Leicester, England.