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InsideSales.com Announces salesforce.com Dreamforce ’09 ResponseAwards Winners - InsideSales.com performs ‘secret shopper’ ResponseAudit in largest research study of its kind on Websites of 2,875 salesforce.com customers; average phone response time of 41 hours with 60.06% never responding at all
InsideSales.com Announces salesforce.com Dreamforce ’09 ResponseAwards Winners

 

NewswireToday - /newswire/ - San Francisco, CA, United States, 2009/11/18 - InsideSales.com performs ‘secret shopper’ ResponseAudit in largest research study of its kind on Websites of 2,875 salesforce.com customers; average phone response time of 41 hours with 60.06% never responding at all.

   
 
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InsideSales.com announced its 2nd Annual ResponseAward winners from among 2,875 customers, attendees and sponsors in the expo hall of the salesforce.com Dreamforce ’09 trade show in San Francisco today.

Every year InsideSales.com conducts ResponseAudit research to see how fast companies respond to inquiries on their websites. This study is 22 times larger than last year; the largest research study ever conducted on response times.

“We congratulate the winners,” says Dave Elkington, CEO of InsideSales.com. “Web customers can look to these companies to provide world class responsiveness to Web inquiries.”

2009 Response Award winners announced at Dreamforce ’09

Rank – Salesforce.com Customer – Time (m:ss)
1st – Hilton Grand Vacations – 0:37
2nd – Cashman Equipment Co – 1:02
3rd – OpenConnect Systems Inc – :03
4th – Salesgenie.com – 1:14
5th – Lightspeed Systems – 1:24
6th – Centrifuge Systems – 1:24
7th – Extreme Networks Inc – 1:34
8th – Quickparts Inc – 1:42
9th – Champion Solutions Group Inc – 2:14
10th – Patientkeeper Inc – 2:38
11th – Birst – 3:00
12th – PureSafety – 3:05
13th – 3Marketeers Advertising Inc – 3:29
14th – Dexter & Chaney Inc – 3:34
15th – Alert Logic Inc – 4:41
16th – CLP Resources – 4:51

The average phone response time was 41 hours, 7 minutes, and 12 seconds. Average phone attempts were 1.07 times before giving up.

The average email response time was 21 hours, 35 minutes, and 51 seconds. Average email attempts were 1.56 times.

Response times have gone down by 8.3% since last year as companies are aware of landmark lead response management research from MIT showing odds of making contact increase by 100 times if leads are called within 5 minutes versus waiting 30 minutes.

16 companies or 3.21% responded by phone and 48.51% by email within the best practice time of 5 minutes.

Companies who never responded rose to 60.1% this year from 37.1% last year, reflecting a larger and more diverse sample size and possible constraints due to economic factors.

About InsideSales.com
InsideSales.com is building their next generation of lead management and phone dialer software natively inside of salesforce.com and will be demonstrating this new lead response management technology in booth #213 at Dreamforce ’09, the annual trade show by Salesforce.com. InsideSales.com is a Salesforce AppExchange vendor.

 
 
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Written by / Agency / Source: InsideSales.com

 
 

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InsideSales.com Announces salesforce.com Dreamforce ’09 ResponseAwards Winners

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Publisher Contact: Ken Krogue - InsideSales.com 
801-853-4070 press[.]insidesales.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any InsideSales.com securities in any jurisdiction including any other companies listed or named in this release.

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