VEXIS Systems, Inc. (VEXIS), a leading provider of enterprise applications and contact center solutions with core expertise in creating measurable customer experience solutions for self service channels including IVR/ Speech, CTI, and the Web, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.
With over 25 years of experience, VEXIS specializes in delivering and managing complex projects on time and on budget, including the integration of disparate, multi-vendor systems. Additionally, VEXIS brings extensive experience in Customer Experience Analytics (CEA), helping customers achieve operational efficiencies, improved customer experience/satisfaction, and higher customer retention. VEXIS enterprise solutions and systems integration capabilities span multiple industries ranging from energy, financial services and health care to publishing, utilities and government agencies.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multi-vendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
“By partnering with Avaya we expand our portfolio of self- and assisted-service solutions, and enhance the quality and range of services we can offer to new and existing customers,” said Philip Fuller, President and CEO of VEXIS. “By building on Avaya resources and focusing on improving the customer experience we believe we can deliver better solutions to our customers and the market.”
Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)—a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.
“Development partners like VEXIS are helping Avaya expand the options available to our customers,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We’re able to provide the tools businesses need to change the way they work, and VEXIS has the ability to use these tools to meet and exceed the expectations of their customers with solutions that are both innovative and pragmatic.”
VEXIS Systems is a Gold-level member of the Avaya DevConnect program. DevConnect members have access to a wide range of support from Avaya, including technical resources and training. Gold- and Platinum-level members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at Avaya's DevConnect website.
About VEXIS Systems
VEXIS (vexis.com) provides enterprise applications and contact center solutions with expertise in designing, building, implementing, and measuring IVR, Speech, CTI, and VoIP solutions. Enterprise solutions and systems integration capabilities span multiple industries ranging from energy, financial services and healthcare to publishing, utilities and government agencies.VEXIS has delivered thousands of applications for hundreds of customers, working with leading technologies, and brands. At VEXIS, ‘good enough’ isn’t. VEXIS meets each customer’s unique business and operational needs by designing the right solution with the right combination of components. As a result, customers report record improvements in customer experience/ satisfaction ratings, higher customer retention, and better return on investments through improved operational efficiencies.
Avaya (avaya.com) is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.