NewswireToday - /newswire/ -
Tampa, FL, United States, 2009/10/28 - ConnectWise, announced ConnectWise Network 2.0, the latest version of its partner collaboration platform that offers significant new features and enhancements to its partner community of IT service providers.
ConnectWise, the leading provider of professional service automation (PSA) applications, today announced ConnectWise Network 2.0, the latest version of its partner collaboration platform that offers significant new features and enhancements to its partner community of IT service providers.
Developed specifically from feedback and recommendations from its existing ConnectWise PSA partner community, the free ConnectWise Network 2.0 platform acts as a matchmaking tool for solution providers to find other Network members in different geographic areas or with different skill sets, empowering them with the confidence that they can provide anything and everything a client might need. ConnectWise Network 2.0 retains many of the original features, such as basic geographic and skills matching, and integration with service ticketing and time/expense tracking, with powerful new additions that make it more dynamic and functional. New features incorporated from partner suggestions include:
- Detailed profiles with certifications, training, company logos, photos;
- Search function for keywords, rates for full service or break/fix, service areas and other criteria;
- Designate and save preferred partners.
ConnectWise Network users can position themselves as total solution providers thanks to the support of other partners. Firms with specialized skills, such as specific software competencies or vertical market segments, can offer their services to other solution providers. Joining forces allows solution providers to get 'stickier' with their existing clients by constantly maintaining a full-menu of service offerings and creates opportunities for new customer acquisition.
With more than 225 member companies throughout the United States, Canada and the United Kingdom, HTG Peer Groups is an international peer group organization focused on business improvement, member accountability and life-work excellence among leading IT solution providers. Several HTG members use the ConnectWise Network to expand their geographic reach and extend skill sets quickly, conveniently and confidentially.
Robert Kyslinger, an HTG member and the Managing General Partner of OMNIPOTECH, Ltd. in Houston, TX says, "Using the ConnectWise Network gives us confidence in knowing if we need additional help or resources to meet our clients' needs, we're able to find it quickly and easily. It's a great free tool -- I'd advise all partners to login again, update their profiles and make it a part of their own service infrastructure."
Because all members of the ConnectWise Network are users of ConnectWise PSA, partners get the same efficiency, control and visibility into client service levels as if projects were managed out of their home office. Network 2.0 ensures that SLAs and agreements, determined by the lead partner, remain in force.
"ConnectWise Network 2.0 is the foundation of the IT Nation - the global community of IT solution providers - who are learning that we gain strength and competitive advantages through collaboration and partnerships," said Arnie Bellini, ConnectWise CEO. "IT firms who work with each other and create win-win partnerships, backed by our cloud-based services and third-party applications, are able to say 'yes' to their customers and to new opportunities."
Participating ConnectWise Partners must sign a membership agreement and adhere to a rigid code of ethics to be included in ConnectWise Network 2.0.
ConnectWise (connectwise.com) is the leading SaaS/Cloud provider of professional service automation (PSA) applications designed exclusively for technology consultants, integrators and developers. More than 32,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across their enterprises, from business development and project management to client services and billing. ConnectWise technology enables IT companies to drive greater accountability, operational efficiency, profitability, and tighter systems integration.