MSPSN, a provider of branded support services, today announced it will offer its Virtual Services Desk to IT service companies via the ConnectWise platform for unified business process management systems. ConnectWise, the world’s leading SaaS/Cloud provider of professional service automation (PSA) applications, provides tight integration between Virtual Services Desk and ConnectWise PSA software for VARs, MSPs and IT service companies.
MSPSN’s Virtual Service Desk solutions allow IT service organizations to provide a full suite of support services to their end users including true 24x7x365 support, without adding staff or investing in the required infrastructure. MSPSN solutions are branded and completely transparent to end users, while MSPSN’s staff provides all proactive support for systems, responds to alerts, tickets, and remote service requests. Virtual Service Desk delivers a full suite of MSP offerings for a competitive edge in the market, including remote backup, spam control, email archiving, antivirus, business continuity and security bundles, front office answering service/receptionist, no risk hardware as a service credit desk, product procurement and more.
The ConnectWise platform provides on-demand PSA and related business applications such as CRM, financial management, collaboration, sales and service ticketing, inventory, reports and analytics, and enables customers, partners and third-party developers to build and integrate their own hosted applications. Other benefits include reduced implementation risks and requirements, scalability, flexibility, and increased capabilities to optimize their company’s overall bottom line.
“This integration collectively overcomes some of the barriers to growth facing the SMB solution provider, and helps our joint customers scale quickly, easily and profitably,” said MSPSN CEO Amy Luby. “At the same time, adding our strengths to the ConnectWise platform helps create a global community for resources, support and solution delivery.”
“Virtual Service Desk is a vital tool to IT service companies, and providing it as an on-demand application will reduce overhead and improve productivity immediately,” said Arnie Bellini, ConnectWise CEO. “ConnectWise is proud to join MSPSN in creating the largest network of tools, knowledge, and support for the VAR, systems integrator and solution provider community.”
ConnectWise (connectwise.com) is the world’s leading SaaS provider of professional service automation (PSA) applications designed exclusively for technology consultants, integrators and developers. More than 30,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across their enterprises, from business development and project management to client services and billing. ConnectWise technology enables IT companies to drive greater accountability, operational efficiency, profitability, and tighter systems integration.
MSPSN (mspsn.com), founded in 2007 by Amy Luby, is dedicated to providing a system that allows the Managed Services Provider (MSP) Community to communicate and collaborate with each other for the purpose if growing stronger. MSPSN offers training and guidance for mastering the MSP business model, as well as the tools to manage and build their businesses. They host a Global Community to SMB focused MSP's who collaborate with each other for support. MSPSN is dedicated to providing the Operational Support Services that MSP's need to grow their business and offer the best solutions for their clients. MSPSN exists solely to assist the MSP Community and is committed to providing an infrastructure that will help build thriving businesses.