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Transgenez Solutions is a leading BPO providing outsourcing solutions for US, UK, and Australian processes. In response to the major concerns of present BPO industry of competition, quality maintenance and diminishing margins, Transgenez wanted to structure a high quality-focused offering to its clients. They wanted a complete solution that would enable optimal use of their IT resources with ease of maintenance.
Transgenez was evaluating leading brands for a more adept solution to replace their existing one. Drishti demonstrated their award-winning Ameyo Contact Center Suite for the same and fitted the requirement in every respect. As in the words of Sandheep R, VP, TransGenez "We were evaluating a couple of solutions, our major concern was quality of operations with very critical internal SLAs as we operate 24x7. Ameyo fitted the bill seamlessly as it provided us the much needed flexibility to implement changes in our operations keeping in mind the time and cost factor. We’re glad to make the switch."
Further, the Ameyo advantage as experienced by Transgenez included flexibility and ease of process management. It helped the company save time & implementation costs considerably in context to any change in the ongoing processes. Single-screen intelligent interfaces of Ameyo consolidated IT administration & management for Transgenez as it surpassed the requirement of multiple IT administrators thereby bringing down the total operational costs. Drishti's Ameyo seamlessly integrated with concrete and complex processes of Transgenez and enhanced the operational productivity manifold.
About Transgenez
Transgenez Solutions & Engineering Pvt. Ltd. is a leading BPO with clients based out of United States, United Kingdom, Australia, Canada and the Middle East. They have a rich and deep experience in serving clients across the globe. The founding members of Transgenez have built a legacy of service quality and high profitability. They are known for their ability to transform the way businesses are managed globally.
About Drishti
Drishti-Soft Solutions Pvt. Ltd. (drishti-soft.com) is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
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