NewswireToday - /newswire/ -
Tel Aviv, Israel, 2009/10/12 - Ayehu Software Technologies, the provider of the Critical Situation Management (CSM) Solution, has announced today a new bundle with Microsoft System Center Operation Manager (MS SCOM).
This integration delivers accelerated incident, problem and change management capabilities to Microsoft SCOM customers. The bundling of Ayehu eyeShare™ provides one of the first solutions that unifies capabilities for mobile and communication IT service management, allowing IT staff and managers to access and take action on MS SCOM events from any mobile, Smartphone, computer etc... Combining eyeShare’s ability to deliver actionable information and workflows with the Microsoft SCOM, customers can now focus their attention on delivering services and cutting costs in IT operation. IT staff, managers and users can now have immediate access to view events, acknowledge important alerts, take responsibility or escalate the problem and execute tasks in order to resolve IT problems remotely, were all are being updated in real-time within the Microsoft SCOM.
In a recent survey, enterprises have found they are able to achieve up to a 30% cost reduction through automating the Incident Management, process improvements and Staff efficiency.
“eyeShare™ combined with Microsoft System Center provides customers with the first end-to- end Critical Situation Management Solution designed to resolve problems faster with less human interference,” said Gabby Nizri, CEO and Founder, Ayehu.
“Effective Incident management with automated workflow combines rule engine, knowledge management and remote communication access reduces the number of staffing??? required in incidents by more than 75%. Customers will gain efficiency by eliminating manual tasks, human errors and jobs that are no longer required, reducing the number of incidents on IT personnel, the cost of IT operations and delivering higher service levels across the organization.”
The integration of eyeShare™ CSM and eyeShare™ Workflow Engine, Version 3.5, with Microsoft System Center Operation Manager results with new capabilities for IT Staff, enabling them to remotely initiate proactive resolution processes before service degradation or downtime.
IT staff are now able to immediately receive and response to an incidents or problems, by using the bi-directional communication channel provided out of the box within eyeShare™ which rapidly finds the right personnel, notifies them to any mobile device or any other Smartphone, to quickly reply and fix the problem anytime anywhere.
Please come and meet with us at the Microsoft TechEd event in Berlin, Germany. In our booth you will watch, learn and practice eyeShare solution, We would love to see you there! For more info, please visit ayehu.com/.