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Ahmedabad, Gujarat, India, 2009/10/05 - Motif’s management expert and advisor to the board, Robert Kaplan, shares his thoughts on leveraging Autonomics, a discipline that drives better customer experience.
Motif, Inc., a leading global Business Process Outsourcing (BPO) and Knowledge Services company, is a Sterling sponsor at the ICMI’s ACCE Conference and Expo event. This event, held from October 6-9, 2009, at the Mandalay Bay Resort and Casino in Las Vegas, Nevada, is the most important celebration of the contact center industry and it includes top quality education, networking opportunities, and an exhibition of the latest contact center solutions.
Motif’s management expert and advisor to the board, Robert Kaplan, shares his thoughts on leveraging Autonomics, a discipline that drives better customer experience, through a presentation on “Are you Capturing and Using Knowledge The Way you Should?” at 12:45 pm PST on October 8, 2009.
In today’s fast paced global business economy, it is key to integrate ever evolving customer sentiments across various channels within customer support organizations. Robert Kaplan talks about the importance of creating a framework for capturing and applying external and internal data from critical customer interaction channels. Learn how to utilize an integrated knowledge platform and how customer support organizations can create an open, transparent environment of relentless rigor and highly motivated people. Discover a roadmap to better results, driven by incentivized agents who constantly innovate to drive a better customer experience.
Meet with Robert Kaplan at booth # 202.
Motif (motifinc.com) is a leading global Business Process Outsourcing (BPO) and Knowledge Services company, with delivery centers in India and the Philippines and offices in the US and Australia. Its A-list customers include market leading online retailers, leading online travel companies, a leading payment service provider, a top internet auctions company, and a leading solutions provider in life sciences.
Motif specializes in rules based business processes that require human judgment in the workflow. It has 9 years of expertise in serving industries like Online Retail, Online Travel, eCommerce, Online Entertainment, Consulting, and Human Resource & Financial Services. The services provided by Motif include:
• Customer Support - Personalized email responses, Chat & Voice support, Community Moderation;
• Online Fraud Prevention - Site Monitoring, Credit card fraud prevention;
• Back Office – Retirement services, Mortgage services, Insurance services;
• Research and Analytics - Social media listening, Data gathering & analysis, Key Opinion Leader (KOL) profiling.