PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Upstream Works Software

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Upstream Works Receives 2009 TMC Labs Innovation Award - UpTake Performance Analytics honored for innovation
Upstream Works Receives 2009 TMC Labs Innovation Award


NewswireToday - /newswire/ - Vaughan, Ontario, Canada, 2009/09/23 - UpTake Performance Analytics honored for innovation.

Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Upstream Works announced today that they have received a 2009 TMC Labs Innovation Award from Customer Interaction Solutions magazine for their UpTake Performance Analytics.

“The engineers at Upstream Works have come up with a game changing technology,” says President, Rob Mcdougall. “Call centers are one of the most prolific business units for measuring things, but also one of the most difficult to get solid answers on. UpTake resolves the problem of attaching agent performance to the customer experience.”

UpTake is a performance and customer experience analytics solution that provides auditable, complex KPI information for call center management. Its pre-built business intelligence and ease of implementation makes it the clear choice for businesses who are trying to improve First Call Resolution and Agent Performance with minimal risk.

“Upstream Works has clearly shown the staff of TMC Labs that UpTake has made a significant contribution to the CRM and contact center industry," said Nadji Tehrani, founder and chairman of TMC and publisher of Customer Interaction Solutions. “We’re proud to honor their outstanding accomplishment with a TMC Labs Innovation Award this year.”

“Upstream Works has demonstrated their out-of-box thinking in their offering of UpTake,” said Tom Keating, CTO and TMC Labs Editorial Director. “I’m sure we will see other extraordinary solutions from Upstream Works as they continue their efforts toward improving the future of the CRM and contact centers.”

The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving the communications technology. The TMC Labs Innovation Awards are granted to companies with the most gripping solutions brought to market, not necessarily the best-selling products but the most innovative.

The September and October 2009 issues of Customer Interaction Solutions magazine will include the TMC Labs 2009 Innovation Award winners.

About Upstream Works
Upstream Works’ solutions connect customer experience to every aspect of your contact center performance. They provide a complete suite of agent and management tools to improve efficiencies and revenues, capturing the complete set of data needed to understand exactly how customers interact with your business. With an Upstream Works solution ( you get a total view of customer experience, agent performance and contact center efficiency. The quality and accuracy of our data lets you easily move from summarized KPIs to individual customer contacts, which are linked to recordings, survey results and other records of customer experience.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,000 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference.

TMC Contact:
Jan Pierret, Marketing Manager
T: 203-852-6800 x228 / E: jpierret[.]

Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Written by / Agency / Source: Upstream Works Software


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick Newswire Today Visibility Checker


Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

# # #
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!

Upstream Works Receives 2009 TMC Labs Innovation Award

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Upstream |
Publisher Contact: S Dubraj - 
905-660-0969 x353 sdubraj[.]
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Upstream Works Software securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Articles From Upstream Works Software / Company Profile

Read Customer Service/Call Center Most Recent Related Newswires:

Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar
Genesys Accelerates Customer Experience Innovation and Customization on AppFoundry and DevFoundry
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Upstream Works Announces New Software that Personalizes the Contact Center Experience
Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market
Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market
Frost & Sullivan Lauds Impartner’s High-quality Partner Strategy in the Global Partner Management Solutions Market
Fonality Earns Stevie Award for Third Consecutive Year

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business


Visit  Demyk Lightmod Products, Inc.

Visit  La Bella Bakery Artisan Bakery Arizona

  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (