PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: IBA Europe

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Genesys to Release New Customer Research At CC & CM Expo - Genesys to release valuable new customer research at CC & CM Expo – measures economic value of service to UK companies [Euronext Paris and NYSE: ALU]
Genesys to Release New Customer Research At CC & CM Expo

 

NewswireToday - /newswire/ - Oakham, Rutland, United Kingdom, 2009/09/09 - Genesys to release valuable new customer research at CC & CM Expo – measures economic value of service to UK companies [Euronext Paris and NYSE: ALU].

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Genesys Telecommunications Laboratories, an Alcatel-Lucent company, will announce the results of a survey that measures the economic impact of negative customer experience on UK businesses at the CC & CM Expo. The new research quantifies the frequency and value of lost relationships due to poor customer service and also identifies preferred communication channels for consumers. This will provide call centre managers with detailed insight and understanding of how valuable good customer service is to businesses across the UK and what customers want from their contact centres.

Consumer dissatisfaction is a serious problem for global businesses. A similar survey undertaken in Australia, New Zealand and India revealed that more than 30 per cent of dissatisfied consumers chose not to spend any money after ending a relationship with a company that did not meet its expectations, resulting in a substantial loss in the amount of capital being injected into their businesses. This highlights the importance of having a good customer service system in place that reduces customer frustration by integrating all methods of contact including, phone, email, web chat, SMS and video calling, with the customer's total contact and transaction history.

“The statistics provide novel insight into the importance of customer service for UK businesses,” commented Lucille Jackson, Senior Marketing Manager UK & Ireland, Genesys. “The importance of these statistics is further highlighted by the results of the surveys taken in Australia, New Zealand and India, which showed that businesses in these regions lost a combined USD$5.6 billion each year in revenue due to customer dissatisfaction. In Australia, the average lost relationship was valued at approx. USD$338.85, which alone may not seem like a large figure, but multiplied has the potential to generate large losses for companies.

“The losses generated by poor customer service is a key area for concern and illustrates the importance of having a good contact centre and customer relations. Genesys platforms focus on reducing customer frustration by not only providing integrated contact centre solutions, but also helping to optimise workforce performance and drive business goals. A more unified approach to customer services is needed in order to reduce the amounts of customer complaints and lost relationships for businesses,” Lucille Jackson concluded.

Copies of the UK research will be available at Genesys stand G5 at Call Centre & Customer Management Expo, Birmingham 22nd and 23rd September 2009.

About Genesys Telecommunications Laboratories, Inc.
Genesys, part of Alcatel-Lucent’s Applications Software Group (genesyslab.com), is the leading provider of software to manage customer interactions over the phone, Web and mobile devices. The Genesys software suite connects customers with the right resources – self-service, assisted-service and proactive outreach – to fulfil customer requests, optimise customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organisation, from the contact centre to the back office, to dynamically engage with their customers. As a result, Genesys stops customer frustration, drives efficiency and accelerates business innovation.

About Alcatel-Lucent

Alcatel-Lucent is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is incorporated in France, with executive offices located in Paris.

Media Contact:
Duncan Burford, UK PR for Genesys, 01780 721 433, dburford[.]iba-europe.com

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Written by / Agency / Source: IBA Europe

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom/Wireless/VoIP/IPTV articles,
CATCH Visitors via Your Competitors Announcements!


Genesys to Release New Customer Research At CC & CM Expo

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Keira MacMahon - IBA-Europe.com 
+44(0)17 8072 1433 dburford[.]iba-europe.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any IBA Europe securities in any jurisdiction including any other companies listed or named in this release.

Telecom/Wireless/VoIP/IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From IBA Europe / Company Profile


Read Telecom/Wireless/VoIP/IPTV Most Recent Related Newswires:

Qualcomm, AT&T and CH2M Collaborate to Improve Water Management in Georgia’s Gwinnett County Department of Water Resources
Motorola Solutions Expands Managed & Support Services with Chile Acquisition
HCL Wins Everest Group Award for Life Sciences & Healthcare IT Services
Verizon Chooses Datamena for Middle East Expansion
HCL Announces Three Stage Internet of Things Maturity Framework
Grandstream Releases A New DECT HD Repeater for Beta Testing
Gartner Recognizes HCL as a Leader for Managed Workplace Services, North America and Europe
Affiliates of Siris Capital Complete Combination of Mitel Mobile with Xura and Ranzure Networks to Create the New Mavenir Systems
Motorola Solutions, Telstra and Ericsson Deliver World First, LTE Broadcast-enabled PTT Call on Telstra’s LTE Network
Qualcomm and Mercedes-AMG Petronas Motorsport Conduct Trials Utilizing 802.11ad Multi-gigabit Wi-Fi for Racecar Data Communications
AVST Helps Customers Future-Proof Their UC Investments
Qualcomm, Ericsson and NTT DOCOMO Announce Collaboration on 5G NR Trials to Accelerate Wide-scale 5G Deployments in Japan
Qualcomm eXtension Program Members Bring Amazon Alexa Wake Word Support for Bluetooth® Audio Devices
Viber Chooses Dialogic’s Cloud-Based SoftSwitch and SBC for its Voice Core Infrastructure
Qualcomm and LG Bring 5G and Cellular-V2X Communications into Vehicles

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  MagLar, Inc.

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)