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Due to increased demand worldwide for its video conferencing services, ACT Conferencing today unveiled new video conferencing managed services as well as an online video conferencing booking system. These new offerings extend greater support to ACT’s customers and further simplify accessibility to ACT’s video conferencing services.
ACT now offers customers direct access to an experienced team that oversees all facets of video conferencing — from strategy to consulting on purchase of equipment to implementation of global, multimedia events. ACT will develop customized video conferencing solutions and provide real-time customer service 24x7, relieving clients’ internal staff of technical support duties. In addition, ACT’s all-inclusive monthly pricing model ensures a consistent, predictable cost, regardless of the amount of collaboration required.
“With video conferencing now a routine part of daily meetings, many IT organizations are struggling to deliver consistent, customized and cost-effective video conferencing,” said Gary Iles, senior director of strategy and product management, ACT Conferencing. “ACT’s managed video services are customized for each client so we can help them leverage their existing infrastructure with our world class service and client support, which lends to a significant reduction in operating expenses.”
To answer the worldwide growing demand for video communications, ACT provides proactive oversight and upgrades to ensure optimum performance of video conferencing infrastructure. ACT also provides ‘meet and greet’ support, real-time problem management, Live Assist, and post-conference issue resolution and follow-up to ensure customers have around-the-clock access to service and support.
Additional services offered include:
- Bridge management. Enhanced quality of service and security with proactive bridge monitoring, in-conference support, maintenance, reports and more.
- Endpoint monitoring and management. Meetings run smoothly with remote device monitoring, problem diagnostics, standards compliance, password management, software updates and reports.
- Problem management. Quickly-resolved technical glitches: on-the-spot troubleshooting resolution during events as well as post-meeting evaluation and repair of any ongoing issues.
- Room scheduling. Conference bookings are always in order when using ACT’s centralized room bookings solution and scheduling conflict resolution.
- Professional services. Expert consultation for designing or upgrading conference rooms, implementing telepresence conferencing or migrating technology.
In addition to these managed services, ACT Proximity, which offers one of the largest networks of state-of-the-art video conferencing rental sites in the world, now provides a quick and easy way to schedule video conferencing facilities online. Booking requests may be submitted online via ACT’s web site to reserve a number of the company’s more than 4,000 video conferencing rooms located around the world.
Clients can simply go to ACT's web site, search by location and zip code, and submit a booking request for a video conferencing room at their convenience. Clients can also view photos of available rooms along with details about room size, connectivity options, pricing, map views and even amenities available, such as equipment and catering services. In the coming months, ACT will enhance this online booking service with details on additional suites as they become available.
“Client support organizations and processes differ, equipment and network needs vary and regional support models often have unique requirements. So, ACT designs a tailored solution for each customer and we emphasize adaptation to customers’ existing paradigms, rather than forcing customers to adopt ours,” said Iles. “Our support is designed to facilitate the user’s experience from the moment they recognize the need to conduct an event or meeting, through measuring the overall effectiveness of that event. Because of this Service Assurance approach, we pay attention to the complete user and participant experience to reduce costs, improve quality and make companies more productive.”
About ACT Conferencing
Established in 1989, ACT Conferencing (actconferencing.com) is a global provider of corporate audio, web and video collaboration services. ACT’s integrated platforms provide managed, international and local-language services. The company is headquartered in Golden, Colorado, with operations in Australia, Canada, France, Germany, Hong Kong, Malaysia, Netherlands, Singapore and the UK.
Cautionary Statements
Statements made in this news release that are not historical facts, such as those discussing future plans and management’s beliefs, are forward-looking statements. Actual results may differ materially from those projected in any forward-looking statement. Important factors that could cause actual results to differ materially from those anticipated by any forward-looking information include, but are not limited to, future economic conditions, competitive services and pricing, new competitor entry, availability of financing, the delivery of services under existing contracts and other factors. Such statements are based on management’s current expectations, assumptions, estimates and projections about our industry and business and include statements about markets for our products and services, and development and expansion of products. ACT does not expect and disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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