Founded in 1851, Westminster College is a private college focused on liberal arts that is home to nearly 1,000 students.
Scott Lowe, CIO of Westminster College, said, “We wanted an ultra-reliable system with little to no maintenance costs and up-to-date telephony capabilities, such as caller ID and call accounting.”
Robert Hymes, president of Communications Technologies Inc. (CTI) of St. Louis, an Authorized Toshiba Dealer for more than 10 years, recommended the Toshiba Strata CIX IP business telephone system.
Installed by CTI, Westminster College has a Strata CIX1200 IP business telephone system with a remote fiber cabinet. The system supports more than 1,000 ports spread across 28 buildings on campus. In addition, there are 10 remote or mobile users off campus.
The system has a mix of Toshiba IP, digital and analog desk telephones, as well as Toshiba SoftIPT® softphones for mobile and remote workers. Toshiba attendant consoles are used for operator stations.
The system includes Toshiba’s Strata ACD Call Center Solution with two ACD groups, one for fundraising and the other for admissions. Calls are monitored using Ultimate Call Accounting to track calls, agent status, and ensure smooth handling of more than 20,000 incoming calls each month.
The system also includes Toshiba’s Strata MAS (Media Application Server), which allows multiple applications to reside on a single server, thus saving costs and reducing maintenance requirements. Running on the Strata MAS are the college’s Strata ACD Call Center Solution, Network eManager® remote administration and Stratagy® Voice Processing solutions.
Rounding out the system is SIP Trunking from Twist Networks, which replaces traditional long distance services at a much lower cost. The college has 20 unlimited SIP Trunking channels for outbound calls covering all of the United States and Canada.
The college chose Toshiba’s seven-year manufacturer’s warranty, the longest manufacturer’s warranty available in the industry (as of this release), and bundled it with the lease and an SIP Trunk long distance agreement from Twist Networks Inc. of St. Louis, a Toshiba-certified SIP trunk provider. Bundling their lease, warranty and service agreements together allows the college to pay one monthly bill for the anticipated seven-year life of the system.
Using Toshiba IP desk telephones and SoftIPT softphones that work on a laptop computer or PDA, the college’s remote and mobile workers utilize their office telephone extensions from home or anywhere else, just as if they were in an on-campus building.
Using Toshiba’s Network eManager remote administration tool, Lowe can now remotely manage the entire telephone system from his desk.
Bottom Line: $170,000 Cost Savings, Dramatic Improvements in Efficiencies.
Toshiba’s Strata CIX IP business telephone system with Stratagy voice processing is projected to save Westminster College more than $170,000 over seven years.
“What we were paying in service and maintenance on the old system was more than we are paying for our brand new Toshiba system, including the SIP Trunking services and warranty,” Lowe said.
“Together, Toshiba and CTI have given us the peace of mind that we have a top-of-the-line system for a price that meets our bottom line,” he said.
About Westminster College
Founded in 1851, Westminster College in Fulton, Missouri, is a private college serving nearly 1000 students with a curriculum based on the liberal arts and an emphasis on developmental experience. Focused on its key values of integrity, fairness, respect and responsibility, the college’s motto is “Developing Leaders in a Global Community.”
The college is well known for its International Lecture Series, which in recent years has hosted George Bush, Ronald Reagan, Mikhail Gorbachev, Margaret Thatcher, Lech Walesa and others. Winston Churchill delivered his famous “Iron Curtain” speech on campus in 1946. Prominent on campus are the Winston Churchill Memorial and Library.
About Toshiba America Information Systems, Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS (telecom.toshiba.com) is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.
TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba Corporation is a world leader and innovator in high technology, a diversified manufacturer and marketer of advanced electronic and electrical products. These products span from information & communications systems; digital consumer products; electronic devices and components; as well as power systems including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 730 companies, with 199,000 employees worldwide and annual sales surpassing US $67 billion (FY 2008).