Based on its recent analysis of the integrated building solutions market, Frost & Sullivan recognizes Comfort Systems USA with the 2009 North American Frost & Sullivan Customer Value Leadership of the Year Award for its focus on customer needs and dedication to superior, long-term customer support. It establishes flexibility by customizing its service solutions and delivers them using a total life cycle approach.
Some of Comfort Systems USA's services include building automation systems (BAS) needs assessment, control system design and optimization, design-build installation, systems integration, construction management, energy services, commissioning and re-commissioning, operator training, and remote monitoring and diagnostics.
"The variety of its services enables Comfort Systems USA to partner with clients from the initial evaluation stage to the design and installation stages, and provide support after installation through on-going services and monitoring," says Frost & Sullivan Research Analyst Alejandra Lozano. "As building owners are looking for a single company to meet all their service needs, Comfort Systems USA's ability to bundle multiple services is a key differentiator."
Comfort Systems USA assesses the economic feasibility of retrofits and determines the optimum impact of an integrated controls solution in a building. During the project development phase, the company helps customers select quality systems, a knowledgeable contractor team, and qualified design personnel to create the most cost-effective and energy-efficient system. During the final design and construction, the company provides construction, project management, and system commissioning services to ensure that the all integrated systems are functioning according to their specifications and the project is completed on time.
In the post-construction stage, technicians offer training and technical support for the client's operations staff. Furthermore, Comfort Systems USA helps maintain higher building efficiencies and ensures that the customer's investment retains its value by providing continuous maintenance, monitoring, and energy variance services.
"The maintenance services not only ensure that the control systems are operating at optimum performance but also keeps energy costs under control and minimizes unscheduled equipment downtime," notes Lozano. "Apart from the planned maintenance services, Comfort Systems USA offers 24-hour repair services and a call center that is available year-round, with Internet-accessible reporting on service call status, repair histories, and other important data."
The building technologies space is witnessing a trend toward open and integrated solutions. Comfort Systems USA has responded to this scenario by providing solutions that are technology and manufacturer independent, allowing the company to evaluate multiple options and provide the best solution to meet customers' needs.
As the company uses controls systems from almost every major manufacturer in the market, it delivers a best-of-breed solution. Furthermore, Comfort Systems USA has the capabilities to integrate multiple systems including heating ventilation and air conditioning (HVAC), lighting, access control, and closed-circuit television (CCTV).
Currently, building owners with various buildings in multiple locations seek a single service provider with the resources and technical capabilities to service their HVAC and control systems as well as provide remote monitoring and diagnostics. In response to this demand, Comfort Systems USA has established a strong, national network of highly capable technicians that offer excellent service and consistent performance in buildings across geographies.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in customer values through its products and services that offer superior value to customers and aid them with increased profitability, and reduced life cycle costs. The recipient company has continually focused on providing value-added products and services, addressing changing customer needs across the industry and thereby, expanding its customer base across verticals and horizontals. In addition, the recipient company has shown unparalleled commitment to technological innovations pertaining to changing customer needs by offering cost-effective products that are specific to both general and niche applications.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Comfort Systems USA
Comfort Systems USA® (comfortsystemsusa.com) is a premier provider of business solutions addressing workplace comfort, with 74 locations in 59 cities around the nation.
This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on the current plans and expectations of Comfort Systems USA, Inc. and involve risks and uncertainties that could cause actual future activities and results of operations to be materially different from those set forth in the forward-looking statements. Important factors that could cause actual results to differ include, among others, national or regional weakness in non-residential construction activity, difficulty in obtaining or increased costs associated with bonding, shortages of labor and specialty building materials, the use of incorrect estimates for bidding a fixed price contract, undertaking contractual commitments that exceed our labor resources, retention of key management, the Company's backlog failing to translate into actual revenue or profits, errors in the Company's percentage of completion method of accounting, the result of competition in the Company's markets, seasonal fluctuations in the demand for HVAC systems, the imposition of past and future liability from environmental, safety, and health regulations including the inherent risk associated with self-insurance, adverse litigation results and other risks detailed in the Company's reports filed with the Securities and Exchange Commission. Important factors that could cause actual results to differ are discussed under "Item 1A. Company Risk Factors" in the Company's Annual Report on Form 10-K for the year ended December 31, 2007. These forward-looking statements speak only as of the date of this release. Comfort Systems USA, Inc. expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward-looking statement contained herein to reflect any change in Comfort Systems USA, Inc.'s expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based.
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