NewswireToday - /newswire/ -
Fort Lauderdale, FL, United States, 2006/05/09 - Satisfaction Services, Inc., the nation’s leading provider of customized quality and service evaluations, announced its expansion into East Tennessee through a franchise agreement with Jeff Hathaway..
A 20-year restaurant and hospitality veteran, Hathaway will offer Satisfaction Services’ evaluation programs in conjunction with restaurant recruiting services for Hathaway Executive Search, based in Knoxville, Tenn.
“The quality and service evaluations provided by Satisfaction Services are a great tie-in with the recruiting work I am already doing for the restaurant industry,” Hathaway said. “This is an opportunity for me to establish long-term relationships that are not as easy to develop in recruiting due to the short-term nature of the assignments.”
Hathaway said that the idea of being in a position to help restaurant operators improve their level of customer service was also appealing.
“When I walk into a restaurant as a guest, I still look at the entire operation through the eyes of a manager,” Hathaway said. “There is so much room for improvement of customer service that joining with Satisfaction Services seems like the best way to make an impact.”
Hathaway started his career in the restaurant industry in Knoxville then spent over five years working with J. Alexander’s in Nashville, Tenn. He retuned to Knoxville to work with a multi-unit restaurant concept and eventually started Hathaway Executive Search, an executive search firm that works exclusively with restaurant-industry executive and management level placements.
“I enjoy working specifically in the restaurant industry because I sincerely love working with the people,” Hathaway said. “They are upbeat, positive and fun to work with, but still act in a professional manner.”
ABOUT SATISFACTION SERVICES
For more than 16 years, Satisfaction Services has been assisting a range of retail, restaurant, and service organizations to continually improve and monitor service to customers. With offices in Fort Lauderdale, Fla.; Newburyport, Mass.; Phoenix, Ariz.; and Germantown, Md.; the Satisfaction Services team brings decades of combined experience from the industries that it supports. This experience allows them to create and implement customized programs with an understanding of industry-specific challenges and requirements necessary to manage a successful and profitable operation. The company philosophy centers on finding people doing their job right and rewarding them, rather than the industry’s age old practice of focusing on catching people doing things wrong.
Satisfaction Services employs tens of thousands of shoppers worldwide, which has allowed them to provide service to the most prominent retail, restaurant, hospitality and service companies worldwide. Their highly evolved technological platform delivers password protected, real-time reporting that gives companies instant access to weekly, monthly and year-to-date results compiled by location, district, region, franchise, or all locations.