iTKO, the leading provider of testing, validation and virtualization solutions for distributed enterprise applications, and Western Power, a leading Australian energy services provider, today announced the successful rollout of a new testing strategy for Western Power’s enterprise applications based on iTKO’s LISA product suite. Western Power is developing a new mission-critical customer service application based on this strategy and iTKO LISA software to lower risk, reduce quality assurance costs, and improve time to market.
Western Power project teams are prioritising testing efforts using the corporation’s Risk Management Guidelines so that the amount of testing applied is proportional to the business risk. “This targeted testing approach ensures that the costs and efforts are commensurate with their importance to the business,” said Leigh Sprlyan, CIO of Western Power. “Obtaining maximum business value for the money is the key driver.”
Western Power’s customer service application is a complex, webMethods-integrated solution that helps the utility company track and resolve thousands of unique customer issues every business day. For a critical support system of this magnitude, increasing the reliability and quality of the software is a must. In addition, a regulatory need for high levels of accuracy and responsiveness to customer issues was a mandated requirement, including reduction in system downtime and errors in a verifiable, repeatable, and auditable form.
As a result, Western Power is implementing a new testing, validation and virtualization strategy leveraging iTKO’s LISA product suite to better meet both regulatory and customer demands. Within months of their adoption of LISA, Western Power has been able to migrate manually coded testing efforts into highly automated tests that provided greater test coverage across the application at lower costs.
“We were excited to see the team at Western Power realize rapid benefits by creating and automating a broad set of test and validation scenarios within a few months of using LISA,” said Kevin Kidd, VP of Professional Services at iTKO. “They also virtualized many of the constrained or unavailable services in their infrastructure, which provided them with a ready environment for test and development activities at a fraction of the expected configuration cost.”
Additional development projects will be brought into the scope of the new testing strategy to provide Western Power with even greater benefits moving forward.
iTKO (itko.com) helps customers optimize their software test and delivery lifecycle for greater quality and agility in an environment of constant change. iTKO’s award winning LISA™ product suite can dramatically lower quality assurance costs, shorten release cycles, reduce risks, and eliminate critical development and testing constraints by virtualizing dependent IT resources to provide on-demand accessibility and capacity for teams across the software lifecycle.
LISA test, validation, and virtualization solutions are optimized for distributed, multi-tier applications that leverage SOA, BPM, cloud computing, integration suites, and ESBs. iTKO customers include industry leaders such as eBay, American Airlines, Time Warner, Swiss Re, Level3, Bank of America and government agencies including the FAA and U.S. Department of Defense.