Beit Al Khair Society, a renowned organization set up by philanthropists in the UAE to provide humanitarian services to the needy, has signed a contract with ProTeleCo, an international telecommunication solution provider, to upgrade its current basic server key communication platform to Avaya’s latest IP Telephony systems. The five year contract involves installation of the VOIP infrastructure at the head office and seven branches across the UAE, which will greatly increase system availability and enhance communication between the various branches and head office. ProTeleCo will also provide support and maintenance to ensure that the system functions at optimal levels.
Mr. Abdeen Taher Al-Awadi, Deputy General Manager, Media & Logistics, Beit Al Khair Society said: “As an organization, we have been expanding rapidly in terms of number of employees, branches, social projects and tie-ups with other charitable organizations, necessitating the implementation of a superior and efficient communication system that has IP at its core. Our society acts as a bridge between contributors and those depending on these contributions, and we need to have the most up-to-date communication platform to ensure constant and easy accessibility to both these groups. This initiative is in line with our objective of upgrading the working standard for humanitarian services in the UAE.”
ProTeleCo will install Avaya Media Server and Avaya Media Gateway in the head office and SLS Gateways in the branches with a current capacity of 130 users. The solution will provide VOIP communication between all of Beit Al Khair Branches as extension to extension calls and will provide the organization full control on all inbound and outbound calls. The SLS Gateways were chosen in order to continue utilising telephony services at the branches even if the internet link with the head office is not stable. The Avaya PBX is powered with built-in capabilities for Voice Mail and Auto Attendant, which will enrich the customer experience by providing high flexibility in handling routing of the calls and getting through faster to the required person or department.
ProTeleCo, which partners with industry leading communication systems vendors such as Avaya was chosen by Beit Al Khair because of its reputation in the industry for providing state-of-the-art, reliable and cost-effective telecommunication solutions. ProTeleCo provides Unified Communications (UC) for all available channels of communication such as mobile, email, fax, SMS, voice mail, fixed line etc. where all channels act as one unit. It supply’s and installs new IP Telephony systems along with all supporting telecommunication and application components including, but not limited to PABX, Call/Contact Center, voice-recording solutions, call management systems and interactive voice response systems.
Mr. Mohammed S. Abushaban, CEO, ProTeleCo says: “It is a privilege to have been chosen by Beit Al Khair, an organization which has received a number of prestigious awards for its outstanding humanitarian work, as the implementation and service partner for this project. Like we do with all our customers, within the five year period of the contract, we will provide proactive 24/7 support and respond to any reported issue in less than 30 minutes. Our endeavor is to provide our client 100% satisfaction, ensuring that the system is up and running at all times, thus facilitating the organization’s charitable work”.
Roger El Tawil, channel and marketing director for Avaya MENA, Turkey and Greece, said: “The benefits that IP Telephony will bring to Beit Al Khair will be realized immediately, allowing it to utilize its resources efficiently and towards serving the community. The high availability, low maintenance, and scalability of the systems will make it possible for the organization to add extensions as and when it expands at little or no cost. Besides, the system has made use of the existing infrastructure, leading to further reduction in investment costs.”
Beit Al Khair’s programs and projects benefit needy in UAE at different categories and levels. These include the poor, widows, divorced, patients, low-income people, and families of disabled and with special needs, orphans, students and many others. It partners with various charitable and social organizations including the Al Maktoum Foundation, based on the directives of His Highness Sheikh Hamdan Bin Rashid Al Maktoum Deputy Ruler of Dubai and Minister of Finance. Beit Al Khair, which is ISO 9001:2000 certified, has received an award from Her Highness Fatima Bint Mubarak, wife of the Late Sheikh Zayed Bin Sultan Al Nahyan. It has also received many government and local awards including the ‘Sharjah Award’ for voluntary work.
ProTeleCo (proteleco.com) is a shareholder company located at "Dubai Silicon Oasis" free-zone area in Dubai, United Arab Emirates. It specializes in providing design, development and implementation of various state-of-the-art Telecommunication Solutions. It delivers comprehensive enterprise-wide solutions to both business and governmental sector. ProTeleCo is a proud business partner of Avaya, Alcatel-Lucent, and Genesys.
About Beit Al Khair
Beit Al Khair society was established in 1989 by a constellation of philanthropists and has worked out a donation vision and philosophy under which it provides humanitarian services to needy in UAE. Its emblem is ‘From UAE to UAE’.
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500 (R), use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.