NewswireToday - /newswire/ -
Melbourne, Victoria, Australia, 2009/07/01 - 1300 RECORD has launched a new and affordable digital call recording service that provides low-cost phone call recording capabilities across Australia.
In an Australian first, 1300 RECORD is launching Australia’s most affordable outbound digital telephone call recording service on Wednesday 1st July 2009. This new service – 1300 RECORD (1300 732673) – allows businesses and consumers to digitally record calls, plus store and retrieve phone recordings. The main user benefits include better record keeping, improved administration and enhanced accuracy and recall of any telephone-based business conversations. The 1300 RECORD call recording service works as follows:
• users register for the service and prepay for nominated account credits users receive their personal, unique and secure PIN number;
• users dial 1300 RECORD, enter the PIN and the number they wish to record;
• via an emailed weblink, users access an MP3 recording of the conversation;
• calls can be annotated, stored or forwarded according to the user’s needs.
While this type of service has notionally been available to Australian businesses, access and adoption has been largely limited mainly due to prohibitively high service and hardware investment costs. With 1300 RECORD, there are no contracts, hardware costs or minimum monthly fees. Recording costs start from $2.65 per call. Chief Executive Officer of 1300 RECORD, Gavin Scholes commented:
“Almost every Australian business could make itself more efficient and productive by accurately recording its important landline or mobile telephone conversations. Now, with no need for technological hardware, remembering call details and information is within the financial reach of any business.”
The1300 RECORD service should also be attractive to larger organisations – such as banks and insurance companies – as it allows them to capture calls being made outside their premises by mobile and field staff based operating outwith main office premises.
Scholes, who was behind the launch and establishment of the highly successful 1300 Australia Phoneword service, emphasises the value of 1300 RECORD in many business situations from professional consulting to sales-based operations including:
• conducting interviews;
• renewing or completing contracts;
• accepting quotes or approvals;
• confirming prices or quantities plus;
• coaching and training.
The technological solution behind 1300 RECORD (1300record.com.au) was developed using proprietary Australian software after CPS Technology Group was commissioned to develop a specifically designed service system. CPS Technology Group is a well-established Australian developer of advanced voice and data technologies.
While the 1300 RECORD service is being launched as an outbound call recording service on 1st July, inbound call recording is scheduled to become available to account customers within three months of inception.