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NewswireToday - /newswire/ -
Phoenix, AZ, United States, 06/24/2009 - MSS Technologies, has selected iLinc, a web conferencing service provider, as an integral component for collaboration and as a communication platform between customers, prospects and consultants.
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MSS Technologies, a leading management consulting firm headquartered in Phoenix, AZ, has selected iLinc, a web conferencing service provider, as an integral component for collaboration and as a communication platform between customers, prospects and consultants. In an effort to provide exceptional value in the services delivery to global customers and move forward with “Go Green” initiatives, MSS will leverage iLinc services to reduce unnecessary travel expenses for corporate meetings, customer status meetings, sales presentations, and training.
“We have used several web conferencing tools over the years and iLinc provides MSS the ability to interact with our customers and employees professionally and within the framework of our corporate culture” said Michael Hawksworth, President, MSS Technologies.
iLinc, based in Phoenix, AZ offers a web-based conferencing tool which allows users to hold meetings, training sessions and sales demonstrations without leaving the office. iLinc has helped MSS Technologies “Go Green” by reducing employees’ needs to commute or travel for business through applications such as “Region Sharing” and its multi-person video functionality.
The solution also provides the patent-pending iLinc Green Meter, which provides MSS the ability to track the ROI and cost savings related to replacing meetings that require travel with web-based meetings. The Green Meter also allows businesses to calculate how much carbon dioxide their users save by reducing their travel.
MSS recently performed their annual benefit renewal using a variety of the iLinc conferencing tools, video and replay capabilities. This allowed field consultants and employees to participate in the renewal process based on their individual schedules versus attending onsite meetings. The use of iLinc allowed the employees to sit with their spouse and review the benefits package presentation versus going home and communicating from notes and information presented at a corporate meeting.
MSS is using iLinc extensively for supporting clients in areas such as problem resolution, interactive status meetings, and training sessions. According to Diane Smigel, VP of Operations for MSS, “The iLinc solution has allowed MSS consultants to do real-time troubleshooting on client problems and has resulted in faster and more complete problem resolution. In addition, the collaboration aspect of iLinc has saved our clients considerable expense by enabling our consultants to conduct status meetings and review sessions interactively with client teams in multiple locations, reducing the time and expense associated with travel to a common location.”
About MSS Technologies, Inc.
Since 1986 MSS (msstech.com) has assisted companies improve business processes by effectively leveraging information technology investments in business applications. This has allowed those companies to better manage interaction with their customers and suppliers, effectively manage corporate assets (cash, people, facilities, and inventory), make more informed business decisions, and improve customer service. Our information planning and business application implementation methodologies ensure our customers reduce cost and increase the rate of return from business application projects. The MSS philosophy has always been to facilitate ownership independence and the long-term self-sufficiency of our customers by educating them during our engagements. The professionals of MSS are committed to do whatever it takes to target the right problems through innovative solutions that represent total value to our customers. Our vision is to “innovate the way business application solutions are delivered and eliminate the word ‘failure’ from the information systems vocabulary.” We pride ourselves in partnering with leading business applications providers, like Oracle, Cognos, and IFS, to give our customers the best solutions to support their growth, efficiency, and control. MSS attributes our success to strong customer relationships built on trust and our professionals’ knowledge and willingness to go the distance. Your success is our success.
About iLinc
iLinc (ilinc.com), a recognized leader in web and video conferencing and collaboration solutions, aims to revolutionize the way organizations meet and communicate. Through its software and services, iLinc liberates people by enabling them to get more done, travel less, and achieve work-life balance while preserving the environment. iLinc offers its enterprise-class web and video conferencing software via Software-as-a-Service (SaaS) or perpetual software license models and is headquartered in Phoenix, Arizona.
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