The specialist insurer has been recognised for its customer-centric culture and service innovation, including the launch of ‘Voice of the Customer’. This is an online tool for all customer facing employees to feedback customer comments and insight in order to develop and further enhance the RIAS customer experience.
Now in their 15th year, the British Insurance Awards showcase top class performance and innovation, rewarding achievement and raising standards across the insurance industry. Being recognised by the Awards has become the benchmark by which the industry judges itself.
Janet Connor, Managing Director of RIAS comments: “Naturally we are thrilled to have been named as a finalist at this year’s British Insurance Awards in the ‘Customer Care Award’ category. We have worked tirelessly to not only maintain our high standards of customer service, satisfaction and retention, but also to exceed our current achievements in these areas. Our purely organic growth has come from providing value for money insurance products for the over 50s, together with the highest customer service standards, underpinned by investing in our employees, all of which provides our customers with a notable service experience from our UK-based contact centres.”
Anthony Gould, British Insurance Awards spokesperson said: “RIAS continued to develop its strong track record serving the over 50s market, using a new online tool ‘Voice of the Customer’ to develop its offering.”
For further information please contact:
Lucy Pope, Consumer Communications Manager, RIAS
T: +44(0)12 0225 4445, 07500 665791
RIAS (rias.co.uk) was established in 1992 and is a specialist provider of over 50s insurance products. RIAS are specialists in home contents insurance, car insurance, travel insurance and more.
Part of Fortis (Insurance UK), RIAS has over 970,000 customers, employees over 1,100 people across two UK sites, and is one of the UK’s fastest organically growing insurance intermediaries. RIAS negotiates with a panel of insurers to secure competitive, value for money products.
As a leading provider of award-winning personal and commercial lines insurance solutions in the UK, Fortis has a successful customer-centric strategy, founded on aligning its activities to how customers want to buy insurance, combined with delivering high quality products, manufactured at costs better than market norms.
Insuring in excess of 6.7 million customers and working with a range of partners, Fortis is recognised for delivering consistent and high-quality customer experiences. In 2007, its profit before tax and interest (excluding impact of weather related events) was £92.2 million and its GWP was 757.8 million.