QuickArrow, Inc. (quickarrow.com), the leader in SaaS Services Automation announced today that InQuira, Inc., a leading provider of enterprise knowledge solutions for web-service, contact center support, and knowledge intranets, has automated their global resource management and improved project tracking by implementing QuickArrow PSA.
Many of the world's most recognizable brands rely on InQuira's software applications to deliver a superior user experience through web self-service, agent-assisted support, knowledge movement, and online marketing. In order to scale their services delivery to their growth, InQuira needed an automated solution to help staff projects at a global level and provide complete, real-time visibility into how projects were being managed to their budgets.
InQuira selected QuickArrow PSA for its ease of use and the flexibility to work with their existing business processes and goals. They achieved a 75% improvement in forecast accuracy in the first quarter alone using QuickArrow to track all project related activities, including budget tracking, scheduling, and forecasting. In addition, their Professional Services team now has visibility into resource schedules at a global level, enabling them to identify opportunities to translate bench time into billable utilization. To date, this capability has resulted in a 25% increase in resource utilization – a critical metric for driving revenue and profitability for any services team.
"Before QuickArrow, project management was a manual process at InQuira, and staffing at a global level took hours or even days, checking resource availability via email and phone," said Theresa Bruno, director, services operations at InQuira. She continued, "QuickArrow has automated grossly inadequate manual processes of tracking schedules on spreadsheets and forecasting projects based on estimation of hours, and now we can view schedules in just a few clicks."
"Our solution provides visibility into key aspects of a services organization and enables services providers, like InQuira, evolve beyond manual spreadsheets for staffing and scheduling projects," said Laura Boyett, director of client success at QuickArrow. "With customized reporting, InQuira can now view utilization, availability, chargeability, forecasting, and revenue within minutes, easily and effectively managing their business directly from the system."
"QuickArrow is easy to use and I love the flexibility of the product," says Bruno. "The data in QuickArrow is reliable, and allows us to create opportunities, track and manage projects, and invoice all from a single tool."
To see case studies of how other QuickArrow clients like KnowledgeCentrix, Genesys, Prescient, Paisley, and Troux Technologies have improved their time and expense recovery, increased project profitability, and maximized resource utilization, please visit the website.
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About QuickArrow, Inc.
QuickArrow's Professional Services Automation (PSA) solution helps services organizations better manage the three things that matter most: people, projects, and performance. Designed to deliver the critical visibility needed to optimize services delivery, QuickArrow's Software as a Service (SaaS) solution fully integrates with leading SFA, CRM, and financial applications, replacing homegrown solutions and labor-intensive spreadsheets to automate workflows and streamline operations.
Worldwide, more than 30,000 users and 300 services organizations spanning software, IT Services, management consulting, hardware, environmental, and healthcare consulting count on QuickArrow every day to increase resource utilization, capture more billable hours and expenses, and enable more effective decision-making to drive top and bottom-line growth.
QuickArrow's unqualified SAS 70 Type II certification and innovative Web Services API ensure reliability, flexibility, and data security for clients such as salesforce.com, Borland Software, Symantec, Genesys, and Informatica.