NewswireToday - /newswire/ -
Abu Dhabi, UAE, United Arab Emirates, 2006/04/29 - Al Masaood Automobiles, exclusive distributors for Nissan and Infiniti in Abu Dhabi and Al Ain have launched a unique initiative to help enhance their existing levels of customer satisfaction.
Al Masaood Automobiles, exclusive dealers for Nissan and Infiniti range of vehicles in Abu Dhabi and Al Ain have launched yet another initiative to enhance their existing levels of customer satisfaction by introducing SMS (Short Message Service) facility for reaching out to their customers.
Speaking at the occasion Mr. David Radcliffe, General Manager, Al Masaood Automobiles commented “ Nissan’s goal is to provide professional and valuable service to customers during the sales and service process and ensuring that quality services are provided by thoughtful and well-informed staff to satisfy each individual customer.”
“It is our utmost priority to proactively respond to customer needs and requirements during course of their visit to our showrooms. The objective of sending a SMS to prospective customers subsequent to their showroom visit is two fold. Firstly, to thank the customer for having visited our showroom and more importantly to enquire with the customer whether any additional information is required to help facilitate their final decision”.
He further added “We have also extended this unique initiative to our after sales and SMS messages are sent out to customers informing them that required service has been carried out and that their vehicles are ready for collection. Our aim is to provide a superior customer experience and with this initiative, we are confident that we will be able to take our customer service to a new level “.
The Nissan line up provides customers an opportunity to choose from the brand new Tiida, guaranteed to add spice to your life and available in Sedan as well as Hatchback, Nissan Sunny, the favorite entry level sedan, the Altima which is truly the alternative to ordinary cars, the powerful Maxima and the stunning 350Z.
For those customers whose pulse is set racing by 4WD vehicles, Nissan now offers the largest SUV line up in the region comprising of the well accepted and popular X Trail, the legendary Patrol that is referred to as the King of the Desert and the all new Armada and Murano.
Al Masaood Automobiles have recently launched the all new Pathfinder with a powerful 4.0 L engine generating 291 HP and additional third row providing 7 passenger seating capacity. The all new Pathfinder has been well accepted and has proved itself to be extremely popular from the day of its launch.
Al Masaood Automobiles has a total of five showrooms in Abu Dhabi and Al Ain which include the flagship state of the art showroom at Najda, Khalidiya, Beda Zayed and two exclusive showrooms in Al Ain.
For the convenience of customers all Al Masaood showrooms are open from Saturday through till Thursday from 8 am to 2 pm and from 4.00 pm to 9.00 pm allowing customers an opportunity to drop in as per their convenience.
Representing the complete range of Nissan and Infiniti vehicles in Abu Dhabi and Al Ain for nearly three decades, Al Masaood Automobiles has become synonymous with Nissan.
At Al Masaood Automobiles, customer satisfaction is considered as the most important ingredient for growth and as a result has established itself as one of the leading Nissan distributors in the Gulf.
Today, Al Masaood Automobiles offers a complete line up of the most economical and reliable 4x4, luxury, passenger and commercial vehicles, efficiently catering to a large and diverse number of individual, fleet and Government users.
The spare parts division is professionally managed and carefully monitored from a centralized warehousing facility. The latest state of art electronic cataloguing system ensures prompt and reliable distribution of parts and accessories to an extensive dealer network.
Well equipped, modern service workshops compliment Al Masaood Automobile's commitment to customer satisfaction. Manned by qualified and highly skilled technicians utilizing the very latest diagnostic and repair equipment, AMA's customer enjoy "right first time" quality after sales service.