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NewswireToday - /newswire/ -
London, United Kingdom, 06/04/2009 - With increasing interest in The Philippines as an outsourcing destination for British companies, Linda Chando has been asked to speak at the upcoming Emerging Market Research Group (EMRG) conference in London on June 23rd.
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Over recent years, The Philippines has become the primary offshoring destination for American call centres and the smaller number of British companies who have outsourced there have also achieved outstanding success. Unlike lower quality destinations such as India and South Africa, The Philippines does not have the same issues in terms of attracting and retaining staff but there are still challenges in achieving optimum results. Linda’s speech entitled “The Philippines – The Real Story & How to Prepare for Success” gives the first-hand views of arguably the most experienced international call centre Operations Director in The Philippines.
About Cyber City Teleservices
Cyber City Teleservices owns and operates multiple expansive state-of-the-art call center & BPO operations in the Philippines, employing over 3,300 employees encompassing more than 2,350 seats. The company’s vast Teleservices, CRM and e-Business operations include Inbound and Outbound Sales, Inbound Customer Service, Technical Support, Lead Generation, Financial Services (including Collections), Email and Chat Support. Back-end services include Mail Order Processing, Warranty/Product Registration Processing, Special Campaign Support, Document/Information Data Entry, Document Scanning and Transcription. CCT is also a prime resource for for expanded BPO categories including Legal, Accounting, Insurance and Human Resources.
Setting the industry standard in providing CRM Services and Solutions, Cyber City Teleservices is a recognized pioneering CRM and e-Business leader and an outsourcing partner of choice for major corporate clients throughout the world. Cyber City Teleservices services sectors are focused on Financial Services, Catalog, Consumer Electronics, Healthcare, Entertainment and Direct Response. Operating 365 days 24/7, CCT handles over $30 million dollars per month in retail transactions on behalf of its clients utilizing authenticated on line technology utilizing all major credit cards as well as check debit payments.
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