Drishti-Soft Solutions, a leading provider of communications solutions, announces the availability of its advanced customer help-desk system, Ameyo Customer Care, with its all-in-one Ameyo communications suite.
ACC is a software solution designed to meet the most challenging aspects of customer support and helpdesk. It provides collaboration functionalities over the Internet, phone, SMS, and FAX with real time dashboard, Management Information System (MIS), escalation management and service level management.
Ameyo Care consists of real time chat functionality and real time dashboard with ticket summary including date of creation, first response time, and resolution time. Email/SMS Integration allows for quicker resolution of issues. The module facilitates professional management of support requests, transparency through live support details and overall high responsiveness. Moreover, it offers quick resolution of issues by offering multi-channel support via online query submission, chat, email or phone. It follows Time-based Automatic Escalation to ensure smooth operations and customer satisfaction.
ACC also does away with the complexities involved in providing round-the-clock customer support, through its robust architecture and customer friendly features. Comments Mr. Alok Gupta, Manager (Engineering), Drishti , "Ameyo Care was envisaged to provide an alternative way of communication between customers and Drishti Service desk with no dependency on email clients and chat software, the intent being to use a central tool to manage relationship with the clientele."
Ameyo Care has been designed with emphasis being on automation of customer support system. Enterprises across different verticals can benefit greatly from its advanced functionalities. ACC, through its advanced collaboration features, addresses even the most complex requirements of businesses, and thus provides market facing organizations with the right set of tools to simplify customer service.
Drishti provides Contact Center Software and Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti's innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the NASSCOM Innovation Awards 2008, IP Contact Center Technology Awards 2008, Member's Choice Award 2008, and the BPONews Best Contact Center Solution 2007. Drishti is also among the Deloitte Fast 500 Company in APAC, and a Red Herring finalist.