Tetco-Voxpilot, a software vendor of video-voice-data solutions, today announced its exclusive partnership with Artificial Solutions, an international service provider headquartered in Barcelona, for its Open Media Platform. The licensing contract allows Artificial Solutions to base its automated customer service on the Tetco-Voxpilot Open Media Platform (OMP) for voice and video solutions. The combination of the Tetco-Voxpilot high-performance and open standards OMP with Artificial Solutions’ interactive solutions brings the most cutting edge solution to the automated customer service market.
Artificial Solutions implements the Customer Service Optimization (CSO) solution that allows their clients to offer better customer service at lower cost. CSO makes it possible to offer the best combination of digital and analogue service in the best service channel for each customer situation.
The service channels include chat, e-mail and phone and can be either fully automated, semi-automated or manual. Based on advanced natural language processing, Artificial Solutions is currently using Tetco-Voxpilot’s Open Media Platform under license for the development of their voice and video solutions. For example, an automated agent has been installed at the Tax ministry of Slovenia (DURS) in order to help Slovenian citizens in the different steps of their requests.
“With the speech recognition system, we are capable of decreasing the burden of tax-advisors by automated answering of the most simple and frequently questions asked. During the period between 1. January 2008 and 27. September 2008, 6.766 calls were received and 14.046 questions were asked, where 3.017 driven dialogues were performed. The recognition success rate in this period was 63,7 %,” said Danilo Györköš at the Tax Ministry of Slovenia (DURS).
Tetco-Voxpilot is fully dedicated to the interactive video-voice-data convergence market with an aim to bring any message, anywhere, on any network at any time. Tetco-Voxpilot’s unified communications applications are based on a non-proprietary and network agnostic Open Media Platform (OMP) which ensures compatibility with legacy IT infrastructure and telecom networks for developing new communication solutions. The Open Media Platform is the first platform certified by the VoiceXML Forum. The OMP is VoiceXML and CCXML compliant. It supports voice recognition, TTS and has video media capabilities.
“Artificial Solutions is an important solution provider of advanced next generation automated speech recognition solutions. We are proud to license our Open Media Platform to Artificial Solutions in order to offer a wider range of unified communications tools to businesses”, said Laurence Lari, International Director at Tetco-Voxpilot. “In crisis periods, cost savings tools and new customer experience are a major priority for growing businesses.”
“We have identified Tetco-Voxpilot as a solid partner in our effort to develop advanced solutions that will allow our clients to offer better customer service at lower cost. Working closely with the Tetco-Voxpilot team allows us to bring voice and video based customer service to the next level,” said Johan Åhlund, CEO at Artificial Solutions.
“The speech recognition solution is the most specific and technologically most impressive communication channel between payables and the Slovenian Tax Authority. The link between the public telephone network and the speech recognition system is being managed by Tetco-Voxpilot’s IVR platform,” said Danilo Györköš at the Tax Ministry of Slovenia (DURS).
Tetco-Voxpilot is a pure player in the market for convergence of voice and data as well as fixed and mobile telephony. The group has set as its main objective to provide operators and corporations with innovations to enable fast service improvements and value creation through a range of value-added services.
Following the recent acquisition of Voxpilot Ltd, the Tetco Group offers end-to-end solutions based on the Tetco-Voxpilot Open Media Platform (OMP). The OMP is a high performance, standards based Media Server supporting VoiceXML, CCXML and other standards based protocols. This carrier grade, scaleable and reliable platform was the first platform certified by VoiceXML Forum.
To meet the needs of large/medium enterprises and operators in fixed and mobile telephony, the Tetco Group offers bundled telecommunications solutions for: Data (fax server, unified communications with the unique number, SMS server), Voice (transfers and call screening), Messaging (voice mail and unified messaging) and Voice and Video IVR solutions.
Each year, the Tetco Group invests 20% of its turnover in research and development to provide its customers with ever more powerful products. In addition, the Group has consistently expanded its network of partners and distributors to increase its presence throughout the world.
About Artificial Solutions
Artificial Solutions (tetcovoxpilot.com) help clients to provide better customer service at lower cost. We do this by implementing our Customer Service Optimization solution (CSO), consisting of a mix of technology, content, expertise and methodology. CSO makes it possible for our clients to offer the best combination of digital (automatic) and analogue (manual) service in the best service channel for each customer situation.
The company has been multinational from its start in 2001 and has now 120 employees representing 30 nationalities in offices in Amsterdam, Barcelona, Copenhagen, Hamburg, Ljubljana, London, Madrid, Milan, Paris, and Stockholm.
In 2007 Artificial Solutions was named by Market500.eu as one of the fastest growing and most promising companies in Europe.
Artificial Solutions has implemented Customer Service Optimization projects for the public and private sectors in more than 20 countries. Among the main clients are: IKEA, DURS, Tele2, Telenor, Scandinavian Airlines, the Swedish Social Security Agency, Epson, Banca Sella, MÁSmovil and BuyVIP.