Drishti-Soft Solutions, leaders in the communications solutions, forays into the Indonesian Market through a partnership agreement with Concent Solutions, a provider of contact center solutions.
Businesses in South Asia have specific technology requirements. Earlier, Indonesian contact centers would use traditional PBX as a central component, and build applications on top of it, or integrate with 3rd party software. Multi-point solutions, being prone to integration issues, would leave no scope for innovation and scalability.
According to Mr. Tommy Gautama, Managing Director, Concent Solutions, "In the past, call center owners in Indonesia had to look for multiple vendors to build a complete Customer Interaction Management System, which brought in a lot of complexity and hassles in terms of managing, running and owning a system. Administrators had to manage multiple PBX and Voice Logger boxes."
Using an all-in-one solution, contact centers can link multi-site operations to a single platform, and also automate multimedia queuing as well as routing. Such a solution can also reduce costs by upto 70%. Vendor hassles, downtimes and various IT-related issues cease to exist when business switch over to such solutions. Only comprehensive, next-generation, IP-based solutions would be able to take care of the complex demands of call centers in future.
According to Mr. Sachin Bhatia, VP, Business Development, Drishti - "Call centers in South Asia have accepted the fact that a unified technology platform can show tremendous improvements in profitability and process efficiencies. They need a complete technology solution that can manage their unique requirements and adapt to changing business scenarios."
Drishti's all-in-one platform, Ameyo, offers comprehensive customer care solutions that simplify integration-related issues in order to improve the Customer Interaction Management systems of businesses in emerging economies like Indonesia.
Citing the reason in choosing Drishti as a business partner, Mr. Tommy remarks "Ameyo helped reduce the management overhead through its reliable, extensible and flexible technology, while additionally cutting down costs. We are sure with Drishti we would be able to provide the most advanced integrated solutions to Indonesian contact centers."
Both Concent and Drishti believe that this partnership can help them expand their presence in the Indonesian markets. "With Concent, Drishti is sure of aggressively establishing itself in the Indonesian Market", says Mr. Bhatia.
Drishti provides Contact Center Software & Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti's innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the BPONews Best Contact Center Solution 2007, IP Contact Center Technology Awards 2008, Member's Choice Award 2008, and the NASSCOM Innovation Awards 2008. Drishti is also among the Deloitte Fast 500 Company in APAC, and Red Herring finalists.