Opinion leaders from Gartner and industry experts on IT Service Management from BlueAlly, join for a brand new podcast on integrated solutions for IT Service Management (ITSM) applications. In this podcast, David Coyle, Research Director for IT Operations Management, Gartner, gives us an insight on burning issues of integrated IT service management solutions and Vijay Tanamala, President of BlueAlly, discusses about how BlueAlly helps customers to derive the maximum benefit out of an integrated ITSM application. An integrated IT service management solution helps organizations maximize return on their existing investments. The integration not only provides one common source for information but also helps organizations in delivering proactive, on-demand service management in a timely and efficient manner and enables to make smarter and more targeted decisions. That’s why more and more organizations are turning towards integrated IT Service Management solutions for making better decisions about availability, cost and efficiencies.
This podcast explains: the business needs for adopting integrated IT Service Management solutions, the issues organizations face while implementing ITSM tools from multiple vendors, the key challenges in maintaining and supporting ITSM tools and technologies, how organizations can derive the most value out of Remote Support Services for ITSM applications, some of the key questions that IT managers should ask before short listing a tool or a vendor for implementing ITSM solution.
“Well the business need really is to make better decisions... With the trends we have seen for the last several years is that organizations are realizing that in order to make better decisions about availability, about cost, and about efficiencies obviously they need better data... And if all this information is in different databases it becomes very hard to put together and therefore becomes very hard to make better decisions...” stated David Coyle, Research Director for IT Operations Management, Gartner. He also said that, it is not easy to integrate various best-of-breed tools for enabling higher availability of business critical applications, so choosing the right partner is as important as choosing the appropriate ITSM tool. There is no long-term value unless the tool is able to work with other tools in the business environment. A mediocre tool that integrates well with other tools in that environment is better than a great tool that lacks such integration capabilities.
Vijay Tanamala, President of BlueAlly, says “Businesses today have information on IT assets from multiple tools which were deployed over a long time… But what is missing is access to actionable data where and when it is needed… Because the information is stored in different data sources, there is no easy way in accessing them either… What is required is an integrated service management solution that can harness the power of your existing IT investments that will enable to deliver a proactive on demand service management suite… The point here is if you don’t have an integrated ITSM solution set, it’s merely impossible to deliver quality of service expected by businesses from its IT unit”. Vijay, also mentioned that, BlueAlly has been the pioneer in providing R&D and best-of-breed ITSM solutions for over a decade, with its world class R&D network, helping customers align their infrastructure to meet their IT service levels and most importantly their business goals.
Gartner, Inc. (gartner.com) is the world’s leading information technology research and advisory company. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries.
BlueAlly (blueally.com) delivers specialized Application Services and Concept-to-Market Partnerships to businesses worldwide. Headquartered in Herndon, Virginia, USA, and operating globally since 1994, BlueAlly has been serving as a prime source of comprehensive Application Services for a global customer base.