CRM consultant and trainer, Karen Fredricks, is pleased to announce that her firm, Tech Benders, has been selected by Sage Software to create over a dozen new ACT reports and labels for the upcoming release of ACT 2010/12. This marks the first time in over 5 years that new reports have been added to ACT.
Fredricks specializes in CRM and contact management software designed to increase the productivity, efficiency and sales performance of a business. ACT is the best-selling contact management software product that has helped businesses for over 20 years. Comprehensive knowledge of the ACT report writer distinguishes Tech Benders from other consulting firms. Tech Benders has developed hundreds of customized ACT reports for ACT users everywhere.
"It was inevitable that Sage would turn to us for help with ACT reports," said Fredricks. "We understand the report writer and we understand the type of new reports that ACT users are looking for. We are thrilled that Sage has recognized the need to add new reports to ACT and that they contacted us to create them."
Fredricks has over 20 years of CRM consulting and training experience, during which time she has acquired in-depth expertise in the operational requirements of a broad spectrum of businesses. Her company, Tech Benders, provides a variety of services to businesses of all types and sizes, including needs analyses to determine hardware and software requirements, installation of selected software packages, troubleshooting, software customization, and training. Tech Benders shows businesses how to operate more efficiently, and therefore, more profitably. Fredricks holds certifications in QuickBooks, Microsoft Office and ACT. She is the author of ten books on CRM software including titles on ACT, Outlook, Outlook Business Contact Manager, Microsoft Office Live and SugarCRM.