The company is recognized for its market savvy, agility, and its culture of innovation and differentiated product offerings.
ConceptWave® provides order orchestration and coordination as well as product catalog management applications. Communications Service Providers (CSPs) use these products for handling complex orders for multi-component offers such as triple-play across multiple networks, operational platforms and offer types.
"The communications industry has many ordering and product catalog offers in the market today," says Frost & Sullivan's Susan McNeice, Global Director of Communications Infrastructure and Support Systems Research. "ConceptWave® fills a market gap by building a bridge between customer-focused product catalogs and network-focused service catalogs, a much needed capability for CSPs facing the challenge of complex, multi-service orders."
ConceptWave Order Care® suite includes order negotiation, order management, catalog management, and order analytics. It can also be extended beyond the service provider's domain to automate the activities of channel partners and resellers, freeing them from having to re-key complex orders.
"While the industry certainly has other ordering and catalog management systems, ConceptWave's products feature an order automation and orchestration component with automated exception handling," notes McNeice. "ConceptWave Order Care® modules comport with service-oriented architecture (SOA) practices and its data model is compliant with the industry's Shared Information/Data (SID) standard, enabling it to interface with other applications."
ConceptWave® also offers deployment accelerators to achieve shorter delivery timeframes and improve implementation time for IP broadband, wholesale, and B2B enterprise services. For instance, a current Tier 1 installation of ConceptWave's handles more than one million order events daily from nearly 60 legacy systems. ConceptWave Order Care® translates the unique business and technical vernacular of each sending system, decomposes the order, calls up the appropriate order flow per task/supplier combination, and then sequences and schedules tasks. It also translates business product catalog language into the technical language of the provisioning systems and network infrastructure.
ConceptWave's 20-plus customers include AT&T, Comcast, Bell Canada, Videotron, Swisscom, Portugal Telecom and Telemar, among others. Recognized in 2008 as HP's CMS Business Partner of the Year, ConceptWave solutions are also sold through OEM and SI partners such as HP, IBM, Telcordia, Subex, Wipro, and Aricent.
Frost & Sullivan's Stratecast Divison presents this award to a group of ten OSS/BSS vendors it identifies as being small, agile, hungry, well-managed companies emerging as real competitors to the established OSS/BSS elite. In the midst of the consolidation of CSPs and OSS/BSS vendors into larger companies, there is a breed of company making its presence felt in the CSP OSS/BSS market. These companies are not start-ups; they all have strong financials and established customers. They have also quietly defined a business model that embraces what Stratecast calls "the rat pack mentality". The rat pack mentality is based on the belief that the company has developed an innovative solution and that solution has been proven and refined as a result of customer installations. This Award recognizes the successful emergence of these companies and their commitment to innovation.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
ConceptWave Software Inc. (conceptwave.com) develops and markets order and catalogue management solutions that improve operational efficiencies and facilitate the rapid delivery of new services for the Communications Service Provider market. ConceptWave Order Care is a highly configurable order handling and product management platform that supports end-to-end flow-through order capture, order management and product lifecycle management through a fully-integrated J2EE/SOA product platform. ConceptWave solutions have been proven in the marketplace with over 20 successful deployments worldwide. ConceptWave Order Care is also sold through OEMs and global system integrator partners. ConceptWave can be reached at 905-405-2188.
ConceptWave® and ConceptWave Order Care® are registered trademarks of ConceptWave Software Inc.
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