PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Frost & Sullivan

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Growth Remains Strong in North American Outsourced Customer Care Services Despite Economic Hardship According to Frost & Sullivan - Outsourcing firms handling U.S. call volumes continue to remain competitive and profitable given successful initiatives to contain cost in the phase of high agent turnover
Growth Remains Strong in North American Outsourced Customer Care Services Despite Economic Hardship According to Frost & Sullivan

 

NewswireToday - /newswire/ - Mountain View, CA, United States, 2009/03/24 - Outsourcing firms handling U.S. call volumes continue to remain competitive and profitable given successful initiatives to contain cost in the phase of high agent turnover.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Past perceptions of loss of control over customer interactions are diminishing as providers in this market deploy successful implementations, offer advanced services, and publish customer success stories.

New analysis from Frost & Sullivan (contactcenter.frost.com), North American Contact Center Outsourcing Markets, finds that the market revenues are estimated to reach $28.70 billion by 2014.

If you are interested in a virtual brochure, which provides manufacturers, end-users, and other industry participants with an overview of the North American contact center outsourcing markets, then send an email to Christina Alfaro, Corporate Communications, at christina.alfaro[.]frost.com, with your full name, company name, title, telephone number, company email address, company website, city, state and country. Upon receipt of the above information, an overview will be sent to you by email.

"Despite the economic downturn, market participants have high expectations for continued expansion plans with new and existing clients into 2009 and beyond," notes Frost & Sullivan Strategic Analyst Michael DeSalles. "Outsourcers offer a multitude of benefits to their client base, including eliminating capital expenses, flexibility, access to qualified labor, reduced costs, advanced management techniques, and the opportunity to gain access to state of the art technology without massive financial outlays."

Several market participants report that they have moved to better align their sales forces with client demand for vertical expertise, especially in the dominant financial services vertical and others, such as, telecomm, travel, and healthcare. Additionally, many leading outsourcers have recognized client plans to accelerate sales and marketing activity in the burgeoning U.S. Hispanic market. In response, they have strategically established a contact center presence to support both English and Spanish-language calls.

The most evident challenge in call centers today is one of complexity. This includes increased diversity and complexity of products and services, offered consumer demand for speed and multi channel media touches, increased emphasis on cross-selling and up-selling, and confusing legislation and regulatory compliance issues.

"It is increasingly common for clients in North America to require 'blended' delivery models, using a combination of onshore, near shore and offshore customer contact centers," explains DeSalles. "The offshore option provides clients with lower labor costs and 'follow the sun' service provisioning, while blended includes the work-at-home model and outbound value messaging."

Those providers offering multiple solutions and agent models, such as client in-house agents, vendor brick-and-mortar agents, self-service options, and work-at-home/remote agents, are in a favorable position to take advantage of the market growth. Outsourcing firms that have CEO support to execute a solid security strategy, by way of an established internal security practice, will be very well prepared to meet these important client demands for data privacy, security certifications, and regulatory compliance.

North American Contact Center Outsourcing Markets is part of the Contact Centers Growth Partnership Service program, which also includes research in the following markets: North America, Europe, Middle East, Africa (EMEA), and Asia Pacific. All research services included in subscriptions provide detailed market opportunities and industry trends that have been evaluated following extensive interviews with market participants.

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents.

North American Contact Center Outsourcing Markets / N477

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Frost & Sullivan

 
 

Availability: All Metropolitan Area

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+] / [Company listed above is a registered member of our network. Content made possible by PRZOOM / PRTODAY indexing services]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Growth Remains Strong in North American Outsourced Customer Care Services Despite Economic Hardship According to Frost & Sullivan

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Frost & Sullivan |
Publisher Contact: Christina Alfaro 
210.247.3830 Christina.alfaro[.]frost.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Frost & Sullivan securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Frost & Sullivan / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar
Genesys Accelerates Customer Experience Innovation and Customization on AppFoundry and DevFoundry
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Upstream Works Announces New Software that Personalizes the Contact Center Experience
Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market
Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)