Chloride, one of Europe’s leading suppliers of Uninterruptible Power Supply (UPS) systems and services, today announced that one of the UK’s largest insurance companies, the BGL Group is utilising a variety of Chloride’s three-phase 80-NET and 70-NET UPS systems in its customer services department. Additionally, BGL Group is monitoring the performance and health of its UPS systems through Chloride’s unique LIFE.net monitoring system.
Based in Peterborough, BGL Group employs over 2,270 people to handle more than two million customers’ insurance policies across brands including BUDGET, Bennetts, ibuyeco and partners such as Post Office®, M&S Money and HSBC. Its call centre operations provide all of its customers with a high level of service. The main contact centre is based in Peterborough, also the location of BGL Group’s head office, but it has additional contact centres in Coventry, Sunderland and Peterlee in the UK, and Cape Town in South Africa.
“We pride ourselves on our customer service, as clearly it is the cornerstone of any organisations’ customer retention,” says Mark Cottingham, Business Services Project Manager at the BGL Group. “By providing a range of contact centres throughout the UK we are able to effectively deal with any customer queries, so it was absolutely vital that our computer services have 24 hour operability and are able to keep going in the case of a power outage.”
To ensure uptime and reliability of customer services, BGL Group selected the 80-NET UPS system from Chloride, as it draws 20% less input current than a standard UPS system. Using an 80-NET system reduces the switchgear ratings and subsequent cable sizes required, minimising generator ratings whilst maximising the usable power from the power supply. In addition BGL Group is using the 70-NET UPS system, which provides improved efficiency for its IT operations.
“We realised that for our helpdesk operations to be truly successful we needed to provide our staff with the best IT infrastructure available,” adds Cottingham. “The Chloride UPS systems provide the required back up to our operations and more importantly, its LIFE.net monitoring service ensures that our systems are maintained properly and effectively in order to reduce the operational costs of the UPS systems.”
Chloride’s LIFE.net remote monitoring system provides businesses with an early warning system for any alarm condition or out-of-tolerance status. It ensures that Chloride’s highly trained system engineers can proactively maintain critical power systems, providing complete security and peace of mind to its customers. The BGL Group is no exception. “By deploying Chloride’s UPS systems and LIFE.net monitoring systems we feel that we have a solid infrastructure in place that will support our vital customer service operations,” confirms Cottingham.
“LIFE.net is designed to ensure that our customers maximise the availability and uptime of their systems, whilst minimising the risk of UPS system failures,” says Chloride’s Technical Support Manager, Rob Tanzer. “By proactively maintaining and monitoring our customers’ UPS systems we are able to ensure an efficient and cost-effective site as the number of engineer visits are kept to a minimum.”
About BGL Group
The BGL Group was founded in 1992 and has grown to become one of the UK’s largest personal lines insurance intermediaries.
Brands within the BGL Group include BUDGET car, van and home insurance, Bennetts bike insurance and carbon-neutral motor insurance, ibuyeco. Junction, BGL Group’s affinity business, works with brands like Post Office®, HSBC, M&S Money, RAC and Auto Trader to offer insurance products to their customers. The Group also offers a wide range of supplementary products including breakdown cover and legal protection.
The BGL Group has more than 2.3 million customers and more than £600 million GWP. It operates major contact centre operations (Fusion) in Peterborough, Coventry, Sunderland, Peterlee in the UK, and Cape Town, South Africa. The Group currently employs more than 2,150 people with its head office in Peterborough. 2008 saw the Group enjoy its 11th consecutive year of record profits.
In October 2008 the Group was ranked 175th in the Sunday Times HSBC Top Track 250 of Britain’s 250 biggest mid-market private companies by latest sales – higher than Manchester United Football Club, McLaren racing cars and Harvey Nichols department stores.
In 2007 the Group won the coveted title of Large Business of the Year in the regional Business Awards 2007 hosted by the Evening Telegraph, Peterborough. The Group’s affinity business, Junction, won Marketing Campaign of the Year 2007 at the Insurance Times awards.
BISL Ltd, part of the BGL Group, is authorised and regulated by the Financial Services Authority. Registered Address: Pegasus House, Bakewell Road, Orton Southgate, PE2 6YS. Registered in England no 3231094.