PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: immediate future Ltd

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Online Customer Services Market Comes of age - UK Revenues Expected to Double in 2005 - Research published in a new E-consultancy buyer’s guide suggests that the UK Online Customer Services Solutions market has finally come of age.
Online Customer Services Market Comes of age - UK Revenues Expected to Double in 2005

 

NewswireToday - /newswire/ - London, United Kingdom, 2005/04/06 - Research published in a new E-consultancy buyer’s guide suggests that the UK Online Customer Services Solutions market has finally come of age..

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Internet/Search/SEO/SEM/Directory Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

E-consultancy, which publishes reports and hosts events for the UK’s internet marketing community, profiled 11 vendors for its latest 107-page report to help buyer’s quickly evaluate suppliers operating in this area. It also conducted in-depth research and SWOT analysis of the online customer service solutions market.

E-consultancy CEO, Ashley Friedlein, comments, “Online customer service tools can help companies reduce overall customer services costs, while increasing sales, brand loyalty, propensity to buy and customer satisfaction. They are a no-brainer for many businesses and we’re expecting to see a lot of growth in the coming months and years.”

Web customer service tools include virtual interactive assistants, bot technology, intelligent FAQs, knowledge management and email response management solutions.

Suppliers have proved that the costs of fulfilling an enquiry online can be as much as 40 times cheaper than traditional techniques such as via call centres, making these tools a very attractive proposition for companies operating in B2B and B2C markets.

E-consultancy expects the market to double in size this year to around £120m. Many vendors said the market was at a ‘tipping point’, with growth in the last year driven by the ultra-competitive financial services and telecoms sectors.

The key market trends are as follows:

• Growing uptake of these solutions by SMEs due to increased appreciation of the benefits and more affordable pricing models. These tools might generate some instantaneous cost benefits for a FTSE100 telco with a 4,000-seat call centre, but they are also readily available to smaller businesses.
• Use of OCS software to ensure compliance with regulators by reducing the risk of inaccurate information being passed on to customers.
• Large organisations are now deciding ‘when and how’ they should introduce latest generation OCS solutions rather than debating ‘if’ they are a good idea.
• Vendors have successfully demonstrated that it is much cheaper to interact with a customer via web service than it is via a telephone agent.
• At the same time as making tangible cost savings, many companies are waking up to the fact that there is also a big opportunity to increase sales, through cross-selling and up-selling. Less tangible benefits include enhancing the brand through a consistently seamless multichannel experience and increasing customer loyalty.
• In many industries, the growing interest in OCS solutions is the natural consequence of the move towards a more effective and engaging customer experience.

Vendors profiled in the Online Customer Services Solutions Buyer’s Guide include: Atmyside, Creative Virtual, eLoyalty, Emailcenter, KANA, Liveperson, Parker Software, RightNow Technologies (UK), Synthetix, Transversal and Trinicom.

E-consultancy’s 107-page Online Customer Service Solutions Buyer’s Guide 2005 retails for £79 or is free for subscribers.

About E-consultancy

E-consultancy is the UK’s leading online publisher of best practice internet marketing reports, research and how-to guides. It also publishes buyer’s guides and has a directory of 100,000+ third party internet marketing white papers.

Since moving to a paid-content model in 2003 E-consultancy has amassed thousands of paying subscribers, around 30,000 registered users and 115,000 unique users sessions per month. Its weekly newsletter is sent to 21,500 users. Subscribers pay from £99 per year to access the exclusive and highly practical content, which helps internet marketers get the most out of their websites.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Internet/Search/SEO/SEM/Directory Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Written by / Agency / Source: immediate future Ltd

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Internet/Search/SEO/SEM/Directory articles,
CATCH Visitors via Your Competitors Announcements!


Online Customer Services Market Comes of age - UK Revenues Expected to Double in 2005

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Anna Vickerstaff 
0845 408 2031
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any immediate future Ltd securities in any jurisdiction including any other companies listed or named in this release.

Internet/Search/SEO/SEM/Directory via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From immediate future Ltd / Company Profile


Read Internet/Search/SEO/SEM/Directory Most Recent Related Newswires:

Wisoft Solutions Forays into Content Marketing Services
AAA Choose BlueVenn to Meet its Marketing Aspirations
WakiliOnline.co.ke - Business and Legal Templates for Entrepreneurs Officially Launches
Ritesh Handa Joins Wooqer as President - Operations, Finance & Corporate Development
Internet Marketing and SEO Company Neovora, LLC Opens New HQ in Round Rock, Texas
TracKey - Smartphone Data Backup and Remote Access App Launched
Softbiz Solutions Launches New Re-designed Website
Entrepreneur Inverts Internet and Creates Startup to Compete with Google
Radaris Launches The Trustoria Professional Directory
Marketing Strategist and Author Steven Howard Introduces His Latest Book - The Best Of The Monday Morning Marketing Memo
ProSiebenSat.1 Produktion Uses MobileIron to Organize Workflow
MobileIron and Google to Bring MobileIron AppConnect to Android for Work
Nav D Solutions Launches Custom Campaigns for SEO, SMO & PPC
Local CEO, Soap Star, and Photojournalist Visit School and Orphanage in India
RankSonic Launches A Brand New Rank Tracker Web Service Targeting Webmasters and SEO Specialists

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  K A C, Images and U, LLC

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)