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Oak Park, MI, United States, 2009/03/06 - Blvd Suites, Inc. received the Tower of Excellence Award, given annually by the Corporate Housing Providers Association, to recognize leadership, hard work and professionalism that has strengthened the association and the corporate housing industry - Blvd.
Blvd Suites Nationwide Corporate Housing, a Metro Detroit-based company, has been named the Company Member of the Year, the most prestigious award given by the Corporate Housing Providers Association (CHPA). The award was presented on Feb. 26 at the association’s Tower of Excellence Awards Dinner, held during its annual conference.
The Tower of Excellence award for Company Member of the Year recognizes corporate housing providers that demonstrate commitment to excellence in the industry through their hard work, leadership and professionalism. Blvd Suites received the annual award for companies that average less than 300 rented apartments per month.
“All of us at Blvd Suites are amazed, humbled and honored by this incredible recognition,” said Jeff Hurley, who founded the company in 2003 and serves as chief executive officer. “But this award is really all about our people. Our team works extremely hard every day to place an unwavering focus on customer service and quality. I am so proud of them. Our people earned this award and I cannot thank them enough.”
CHPA also awards annual Tower of Excellence awards for Company Member of the Year (more than 300 units division), as well as Individual Member of the Year, Most Creative Marketing, Best Community/Philanthropic Program and CHPA Volunteer of the Year.
“Every company in our industry offers roughly the same furnished apartments with similar furnishings. Ultimately it comes down to providing unsurpassed quality and service, which are key components of our culture. We have rigorous systems in place that measure more than 200 points of quality control from the moment we initially make contact with a client until after they move out of one of our furnished apartments,” said Hurley.
“It’s not just about systems and checklists though. Our people take tremendous pride in the caliber of service and quality our clients associate with our brand. We believe that’s what sets us apart,” he added.
Companies nominated for a Tower of Excellence award are evaluated by a panel of judges consisting of executives not connected professionally with CHPA. Judges look at criteria such as contributions to the corporate housing industry (locally, nationally or internationally), participation in CHPA, philanthropic efforts, examples of collaborative relationships with other member companies, and a history of strengths and successes (i.e. financial and/or volume growth).
Blvd Suites participates in local CHPA events and has lead roundtable discussions at the organization’s annual conference. In 2008, Hurley was asked to join the CHPA Board of Directors, and has since participated in various panel discussions.
Economic difficulties have required many companies to make budget cutbacks. In response, Blvd Suites made nominal contributions to some of its vendor partners in order to enhance their annual holiday parties. The company has also expanded its philanthropic efforts by contributing previously rented furniture to the Salvation Army.
Blvd Suites has not been immune to a slowing economy, however. Being based in Michigan, which has been in a recession for nearly a decade, the company utilized prudent forecasting and cost disciplines in 2008 with the goal of maintaining revenue levels reached in 2007. As a result, the company grew year-over-year revenues by one percent, continuing its trend of annual growth since it was established in 2003.
“It sounds insignificant, but considering everything going on in the economy, we celebrated that one percent with great enthusiasm when we announced it at our annual holiday party,” Hurley said. “That success has to be attributed to the commitment to excellence our people continually demonstrate.”
Training is another element of the Blvd Suites culture. The entire sales and leadership team meet every other week with a nationally respected coach in the industry to discuss challenges, share ideas and work toward always improving the value and delivery of the services the company provides.
“We’re a team of professionals who share a commitment to our culture of service, quality and communication,” says Hurley. “Every day, in every thing we do, we are asking ourselves what else we could be doing to not only grow our business, but raise the level of respect our clients and our partners in the industry have for us, and strengthen our relationships with them.”
“This recognition validates everything we have done and will continue to do to meet those goals,” Hurley added.
About Blvd Suites, Inc.
Blvd Suites, Inc. (blvdsuites.com) is a national provider of fully furnished temporary housing. Established in 2003, the company is based in Metro Detroit, with satellite offices in Grand Rapids and Petoskey, Mich., as well as north Indiana.
The company was named Company Member of the Year (less than 300 units) by the Corporate Housing Providers Association in 2009, and was a finalist for the award in both 2007 and 2008.