I think India’s software development is a new generation", which is challenge for the cyber coolie label given by global BPO sector and due to offering of more and significant specialized service called Knowledge Process Outsourcing. Serious shortage of teachers by quality in the America predicts the flow of big-time federal funds with online education so one can say that the potential of KPO is huge one.
Indeed, with the hype surrounding for BPO sector in India continues; undoubtedly there is a realization among Business Process Outsourcing organizations in India for low value-added outsourcing work of back office, like call centers that is voice-based or medical transcription would not continue to fetch the margin of profit they had hoped with that. High staff attrition, which lead to hike of wages, coupled with over-supply of BPO firms in the nation has led pricing pressure to downward, for remaining profitable such as earlier days, Offshore Outsourcing India have to start offering niche market services that needed vertical domain expertise India could emerge as a global Knowledge Process Outsourcing hub as the enterprises need specialized and significant knowledge with respective or vertical nation’s engineering institute or technical ones. These are geared to address the human resources (HR-Outsourcing) manpower demand.
For Outsourcing of Equity Market research, more significantly the service provider and IP ready to grab the biggest chunk of the global KPO hub or pie. At the time of year 2011, the real size of the Knowledge Process Outsourcing industry would be worth more than 17 billion dollar through out the world, with this India is going to capture grater than 70 % of international market, which will represents 40 % of the nations Business Process Outsourcing revenues .But the question is that what is KPO and how does one can differentiate it from BPO? Generally it involves Offshore Outsourcing of knowledge related of intensive business related processes that need specialized expertise by delivering very significant value to company with provision of expertise in the respective business. If one wants to know the examples of KPO, likes of Online Teaching, Patent Filing, valuation research, investment research, Legal and insurance claims processing, media content supply etc.
Business Process Outsourcing is differentiated by involvement of pre-defined way of handling the process of business that is taught to employees or agents. It generally includes transaction processing, by setting up a bank account, like of selling an insurance policy, technical support, voice and email-based support. While KPO services could enable business unit to decrease design to market lead times; manage critical hardware with efficiency; to provide research on markets, competitions, products and services; enhance organization effectiveness in business administration all of which help in dealing with rapidly evolving business scenarios. The real chunk of the value creation pie goes to the KPO service vendors and employees working in those KPO outfits. Thus it presents a huge opportunity for India with generation of employment and creation of wealth that will lead to an increase jobs by number in the KPO industry itself from the 26,000 currently to more than 250,000 by year 2010.
For Knowledge Process Outsourcing India is not only one nation, it has tough competition with Russia, the Czech Republic, China, Ireland and Israel. And although none of these nations could boost human resource and talent levels as great as India, China is in queue to grab a larger share of culturally similar markets such as Japan, Korea and. Russia, with the third-largest army of doctors and engineers and globally, well it could be the front leader to capture the European market of KPO.
National Association of Software Services Companies-NASSCOM, the IT Outsourcing industry lobby, online tutoring forms just a small segment of market for India's business of KPO; within the sector of KPO the financial process outsourcing is in fact witnessing explosive growth. Globally top twelve investment banks have captive operations of doing high end analysis work in India, employing more than 1,200 people and expected to go up to about 6000 in some of next few years. Healthcare, clinical trials and drugs research, design & development, biotech, legal support, R&D, and animation & graphics in the entertainment sector are some of areas with significant scope and potential for Knowledge Process Outsourcing. Still there are so many opportunities presents in KPO.
The Indian Offshore Outsourcing industry's shift to the "more value-added" or based KPO is not rapidly happening as some of the main Indian Business Process Outsourcing firms have been slow to react. Wipro had been very slow in restructuring of the BPO business, but now its moving focus away from voice-based activities, said chairman of Wipro Company.
Over the last three years about hundred Indian call-center organizations have disappeared that would not have happened had they moved to Knowledge Process Outsourcing in due time. Admittedly, although by means of international certifications or standards, Indian BPOs’ claim that, they are at par with the rest of the globe, but the truth is, regulations on BPO and KPO are still not sufficient in the nation. The nation’s Knowledge Process Outsourcing customers are still exposed to risks likes of compliance and, regulatory and law suits risks, it will not be long when the BPO and KPO sectors of India will have to catch up these issues as well.