PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Fusion

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

NBS Introduces Latest Version of VoICE Manager Web Portal Tool Set - NBS agents offer valuable management reporting tools to their hosted inbound call center customers
NBS Introduces Latest Version of VoICE Manager Web Portal Tool Set

 

NewswireToday - /newswire/ - Wayne, NJ, United States, 2009/03/02 - NBS agents offer valuable management reporting tools to their hosted inbound call center customers.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

NBS, a NY metro area based telecom carrier, reseller and MSP, announced the release today of the latest version of its popular set of management and reporting tools for inbound call center clients. The NBS VoICE Manager incorporates 5 valuable web-based tools into its administrative portal. Giving companies the power to dictate the direction of inbound communications, the NBS VoICE Manager Console, Call Flow Manager, Queue Manager, Sound Manager and CDR Tool offer advanced call handling, routing, call recording and reporting functionality.

"Inbound call centers can take charge of the direction and flow of their call traffic to a level not previously attainable" stated Russell P. Markman NBS' President. "From recording and managing IVR scripts to queuing, recording and routing calls, to creating detailed management reports, VoICE Manager is a valuable resource for the call center customers we serve" he added.

As part of an integrated set of web portals, each specific tool has its own vital function to perform. Call Flow Manager controls the direction of Auto Attendant and Interactive Voice Response (IVR) systems and directs the flow of inbound calls with multiple ring, queue and prompt strategies. The Queue Manager allows for viewing of Automatic Call Distribution (ACD) data and real-time and historical reporting, showing queue agent activity by name and time of day and allowing multiple queue configurations. With the Sound Manager users can generate and apply, in Call Flow Manager, pre-recorded messages and prompts. The CDR tool produces comprehensive Call Detail Records and management reports and allows the user to search and sort through all inbound and outbound call logs. A number of parameters can be selected, such as date range, DID and call type for call record retrieval. The tool allows for easy uploading to Excel if further manipulation of the data is required. Since the data is collected as calls are completed, the data set retrieved is virtually real-time. Finally, the VoICE Manager Console gives managers and receptionists real-time information regarding busy status of stations. In addition to busy status, VMC shows caller ID information, call duration and, for call center agents, log-in status.

"As a management tool the VoICE Manager Portals put all the critical data necessary for call center strategic decision making right at your fingertips" commented NBS founder and CEO Jon Kaufman. "They truly do manage all inbound commercial voice communications and allow you to take a proactive role in directing and controlling corporate telecom as a whole" he added.

NBS is available to discuss further the details of their VoICE Manager Web Portals, and all its other telecom products and services, at the Spring Channel Partners show in Las Vegas this week. The show is taking place this year at the Rio-All Suite Hotel and Casino, from March 1st through the 3rd (NBS is at booth number 1429). Additional information on NBS and their full suite of VoIP and traditional TDM offerings can be found on the web or by calling 1-888-474-4968.

About NBS
Founded in 1984, NBS (nbsvoice.com) provides a wide variety of voice, data, and Internet services to a diverse customer base that includes residential, small business, and large corporate clients. NBS interfaces with several major carriers including AT&T, Verizon, Qwest, Covad, Level3 and Paetec. NBS has also deployed their Voice over Internet Communications Exchange (V.o.I.C.E.), a full-featured VoIP platform which provides hosted and trunk replacement voice services to wholesale, commercial, and residential customers nation-wide. These unique capabilities allow NBS to mix various services from multiple carriers and to provide unified communications and a one-stop-shop approach to all varieties of telecom solutions.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Written by / Agency / Source: Fusion

 
 

Availability: All Metropolitan Area

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom/Wireless/VoIP/IPTV articles,
CATCH Visitors via Your Competitors Announcements!


NBS Introduces Latest Version of VoICE Manager Web Portal Tool Set

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Michael Salerno 
973-638-2149 michaels[.]nbsvoice.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Fusion securities in any jurisdiction including any other companies listed or named in this release.

Telecom/Wireless/VoIP/IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Fusion / Company Profile


Read Telecom/Wireless/VoIP/IPTV Most Recent Related Newswires:

Qualcomm First to Announce Depth-Sensing Camera Technology Designed for Android Ecosystem
HCL Launches A.I Powered Process Transformation Platform and Consulting Offerings
Qualcomm Adds Support for DTS Virtual:X Technology on MAPX Audio System-on-Chip Platform
Everest Group Names HCL Technologies as a Leader in Global Banking and Global Capital Markets Application Services
AVST and collab9 Announce Partnership
Intercope Continues to Expand Integration of Dialogic Software and Boards
Snapdragon Neural Processing Engine Now Available on Qualcomm Developer Network
TMC Names Dialogic A Winner of Two 2017 Communications Solutions Product of the Year Awards
Frost & Sullivan Honors Comcast’s Xfinity Home with Company of the Year Award
Qualcomm Introduces Support for Standardized Bluetooth Mesh Networking to Enable Exceptional Power Efficiency and Extended Coverage in IoT Devices
AVST Demonstrates Enterprise-Class UC Applications at Microsoft Inspire
Qualcomm, EE and Sony Mobile Showcase Europe’s First Commercial Gigabit LTE Mobile Device and Network at Wembley Stadium
Sipwise Chooses Dialogic IMG 2020 For Media Gateway Conversion
Qualcomm Makes Strategic Investment in Amionx
Qualcomm Receives Antitrust Clearance by the Taiwan Fair Trade Commission for NXP Semiconductors Acquisition

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  BizJobs.com

Visit  JobsWare.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)