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Herndon, VA, United States, 2009/02/23 - Gartner with BlueAlly presents an insight on integrated solutions for IT Service Management (ITSM) applications and how businesses can derive the maximum out of an ITSM Application Remote Support Engagement model.
Given the dynamic and critical nature of ITSM functions, organizations have invested heavily in the implementation and support of ITSM tools. However, IT managers have found it difficult to extract key performance indicators that can measure and optimize IT value to business users. Integrated solutions for Service Management enable business and IT transformation by offering actionable information for making better decisions about availability, cost and efficiencies. By integrating various best-of-breed tools together, businesses can drive real value by merging business processes for execution consistency and gain centralized visibility into multiple IT systems for improving operational efficiency.
Join opinion leaders from Gartner and industry experts from BlueAlly for a podcast on integrated solutions for IT Service Management (ITSM) applications. This podcast will explain how to mitigate business risk and drive business value for delivering and managing IT services through process-based, best practice based integrated solutions. Also find out about how businesses can derive the maximum out of an ITSM Application Remote Support Engagement model.
BlueAlly (blueally.com) delivers specialized Application Services and Concept-to-Market Partnerships to businesses worldwide. Headquartered in Herndon, Virginia, USA, and operating globally since 1994, BlueAlly has been serving as a prime source of comprehensive Application Services for a global customer base. With a mature ecosystem for providing ITSM solutions, we employ reliable, creative, success-vetted engagement models that are consistently well aligned with our customers' business vision and objectives.
Gartner, Inc. (gartner.com) is the world’s leading information technology research and advisory company. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries.