AnswerNet, the world’s largest telemessaging firm and a full service provider of inbound, outbound and e-bound contact center services, announced today it has doubled its staff of French-speaking call center agents in direct response to increasing client demand.
Increasing French-language capabilities gives AnswerNet’s divisions, including Winnipeg-based Integrated Messaging Inc. (IMI), even more flexibility when handling client needs for Direct Response Television (DRTV), Order Entry and Customer Service.
“IMI has long been known as the premier French-language call center in Canada,” says AnswerNet President and CEO Gary Pudles. “By doubling our number of French-speaking agents, we are able to meet the increasing needs of our clients now and going forward. Clients who work with our Canadian Division in Toronto, TelePartners, will also benefit from this expansion.”
As the world’s largest telemessaging firm, AnswerNet (answernet.com) provides full service inbound, outbound and e-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 50 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies and Customer Inter@ction Solutions Magazine’s Top 50 Teleservices Firms.