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Herndon, VA, United States, 2009/01/22 - BlueAlly, a specialized provider of Application Management services announced the launch of its Remote Support Services platform for IT Service Management (ITSM) applications.
BlueAlly, a specialized provider of Application Management services announced today the launch of its Remote Support Services platform for IT Service Management (ITSM) applications. Remote Support Services are designed to help customers automate, maintain, and support their organizations’ core ITSM functions and reduce the overall cost of IT operations. As a pioneer in developing and supporting applications that allow the effective implementation of ITSM, BlueAlly now is making it easier and more economical for customers to get the full value of their ITSM initiatives via Remote Support Services.
Unlike traditional IT maintenance activities, support and maintenance of ITSM tools need specialized skills, resources, and facilities. With a team of dedicated professionals to accomplish the upkeep and remote monitoring of mission-critical ITSM applications, BlueAlly provides quality, flexibility, and cost effectiveness, all tied to SLAs and aligned to the customers’ business goals. With world-class infrastructure consisting of state-of-the art labs, command centers, network and communication infrastructure, BlueAlly is well positioned to deliver industry leading solutions across a wide range of infrastructure software services.
GBM Corporation, the exclusive distributor for IBM in Central America, Panama and Dominican Republic, and a strategic partner of BlueAlly in the Service Management arena, believes that BlueAlly’s Remote Support Services platform has all the essential ingredients for a win-win service engagement model. “BlueAlly’s framework for remote support gives our customers complete visibility into their (ITSM) tools’ availability and utilization. This has benefited our customers in getting more predictable and reliable support for their IT operations,” said Daniel Kawer, Service Management Solutions Architect of GBM.
Similarly, BlueAlly was critical in helping the Berklee College of Music to quickly meet its objective of vastly improving its IT service management. “Thanks in large part to [BlueAlly’s] careful attention to detail and proactive approach, we have solidly met our objectives,” said Joshua Singletary, Associate Director of Operations at Berklee. He further added that his team will be looking towards BlueAlly for future development and support of the applications required for deriving the full value from Berklee’s implementation of ITSM tools.
“BlueAlly has been a pioneer and leader in providing ITSM solutions since 1998. We have built a robust Remote Support Services platform for ITSM applications that we expect will help organizations reduce costs, increase predictability, and improve user satisfaction,” said Vijay Tanamala, President of BlueAlly.
BlueAlly (a Megasoft Company) delivers specialized Application Services and Concept-to-Market Partnerships to businesses worldwide. Headquartered in Herndon, Virginia, USA, and operating globally since 1994, BlueAlly (blueally.com) has been serving as a prime source of comprehensive Application Services for a global customer base. With a mature ecosystem for providing ITSM solutions, we employ reliable, creative, success-vetted engagement models that are consistently well aligned with our customers' business vision and objectives.