NewswireToday - /newswire/ -
St Albans, Herts, United Kingdom, 2009/01/21 - While some firms are finding that the current economic downturn is adversely affecting their activity, the specialist customer and change management company Customer Consulting Ltd (CCL) is seeing demand grow for its practical business advice.
As a result, CCL has appointed three people to key positions within the company:
• Ralph Tebby has joined CCL as Head of Business Development;
• Brian Jopling – one of the founders of CCL, in 1999 – has returned as Head of the company’s Financial Services Division, and
• Alex Robertson, formerly a consultant with KPMG, has become Head of Innovation.
“CCL has an excellent track record in producing sustainable business results for its clients – it’s that dedication and willingness to go that bit further by the consulting teams that our customers seem to value,” said Ralph Tebby. “This creates great confidence when talking to the marketplace.”
Jopling worked for CCL for some five or six years before joining Catalyst IT Partners as Managing Director. He then worked with the business consultancy, Budd, but has returned to CCL because he ‘likes CCL’s approach’.
Robertson was similarly attracted to CCL’s down-to-earth strategy of creating business results for its clients through a customer-focused approach. After leaving KPMG, Robertson joined Scottish Equitable, looking after front and back office operations, making significant improvements to the customer experience through speeding up and improving the quality of processes.
“Working for CCL has exceeded my expectations,” Robertson commented. “Not only have I found that CCL employs high calibre, knowledgeable and skilful consultants but the CCL team believes strongly in doing the right thing for the client.”
Simon Rustom, CCL’s Managing Director, commented: “The current economic downturn has brought an increase in demand for CCL’s advice. Organisations seem to be turning for advice to companies - such as ours – which has the ability to get results.”
CCL’s operating ethos is based on helping its clients adopt a balanced approach between people, process and technology. Rustom explained: “We work at Board level, taking a customer-focused approach to growing our clients’ business by developing strategy and increasing operational effectiveness, through the managers and staff, which results in reduced failure demand and cost; increasing service levels and customer retention, thereby creating improved customer satisfaction and more sales.”
About Customer Consulting Limited
Customer Consulting Ltd (CCL) is a specialist customer and change management company. It helps organisations to optimise their return on investment in customer management - especially contact centres and customer-orientated processes, information & technology.
Its vision is to deliver sustainable business growth through a best practice approach to customer management. CCL provides a combination of insight, intellect, wisdom and pragmatism - combined with a real understanding of people - to achieve commercial results that are beyond the norm. Using a joint project team approach, CCL offers advice and support to help companies develop and implement customer strategies that produce results.
With its 100 consultants averaging 20 years experience, CCL helps business leaders and their teams – including those at Norwich Union, BUPA, South West Trains and National Express Group – to activate their internal resources and ensure measurable success.
Further information from:
Kathy Duxbury, Customer Consulting, +44 (0) 1908 441012/ +44 (0) 7976 405779; kathy.duxbury[.]customerconsulting.com.