Psytechnics, a leader in voice performance management solutions for operations and service management teams in service providers and enterprises, announced today that Technology Marketing Corporation’s (TMC®) INTERNET TELEPHONY magazine has named Experience Manager 4.0 as a recipient of its 2008 Product of the Year Award.
Experience Manager is a proven voice performance management solution used in some of the largest IP telephony networks today. Release 4.0 added measurement for user experience of video conferencing applications, and rapid diagnostics for problems in real time. Experience Manager 4.0 also incorporated specific end point calibrations for the most popular conferencing platforms from Polycom and TANDBERG. “Experience Manager 4.0 was developed, in part, to help businesses derive the promised benefits of video conferencing, increased collaboration, reduced travel costs and “greener” carbon footprints,” said Anthony Finbow, CEO. “Service providers and enterprises that deploy Experience Manager 4.0 as part of their voice and video conferencing offering will be confident that the quality of their communications services stays business grade, and operational support costs are contained.”
“INTERNET TELEPHONY is pleased to grant a 2008 Product of the Year Award to Psytechnics for Experience Manager. Psytechnics has proven they are committed to quality and excellence while addressing real needs in the marketplace,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. “We’re proud to honor their accomplishments in the advancement of IP communications and look forward to more innovative solutions from them in the future.”
A full list of Product of the Year winners will be published in the February, 2009 issue of INTERNET TELEPHONY magazine. INTERNET TELEPHONY has been the authority in IP communication since 1998™.
Psytechnics is the leader in voice and video performance management solutions, enabling proactive management of end user call quality, as well as operational efficiency for IP Telephony, IP Video Conferencing, and Unified Communications in fixed, mobile and converged environments.
Psytechnics' Experience Manager is a comprehensive solution for voice and video performance management and troubleshooting, providing real time, objective call analysis that details the actual user experience, presenting accurate results for right first time 'find and fix', making more efficient use of support resources and reducing MTTR. Experience Manager focuses on application specific as well as IP transmission characteristics detecting user affecting factors such as noise, delay, distortion and echo that when combined will determine the users experience.
Psytechnics is a member in good standing of the International Telecommunications Union and has contributed significantly to seven ITU-T standards for voice and video assessment.
Psytechnics' solution is extensively validated against the opinions of more than 500,000 people performing subjective tests in the company's own state-of-the art testing facilities.
Psytechnics' voice and video performance management products are deployed worldwide in enterprise, mobile and next-generation networks, supporting PBX, Contact Centre and TDM replacement programs at enterprises and government organizations, either directly or indirectly through managed services providers and strategic outsourcers.
The company was spun out of BT in December 2000 and has offices in Ipswich, U.K. and Portsmouth, New Hampshire, USA.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO and Communications Developer Conference.
Liz Swenton, March Communications
Jan Pierret, Marketing Manager
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