Esprida and ACF announced today a partnership that combines their industry expertise and experience into a solution that makes it possible for businesses and agencies to optimize counter and branch operations and provide smarter service for various industries including Government, Healthcare, Financial Services and Retail.
ACF provides customer flow management systems to key customers worldwide including Telefonica and the U.S. Department of Homeland Security. Its technology maximizes customer throughput, tracks wait and productivity times and improves the customer experience.
Esprida remote management software centralizes, automates and simplifies the management of networked devices for improved device performance and availability at reduced cost. The ability to manage any kind of deployment at proven scale – Esprida software manages some of the largest deployments in the world including thousands of Kodak picture kiosks – makes it possible for businesses and agencies to easily maximize the devices in their network.
The combination of these two solutions, one managing people and the other equipment, ensures machines perform at peak and traffic flow is controlled to direct visitors to the most appropriate channel to complete their tasks.
“I.T. departments are increasingly concerned about how to maintain growing numbers of devices such as kiosks, printers and digital signage. Our partnership with Esprida provides a powerful solution that addresses those concerns with 100% automation using hardware agnostic and centralized technologies,” said Mike Pelz, Director of Business Development at ACF. “Together we bring full automation without any of the challenges associated with deploying and managing devices at scale,” added Pelz.
“We are pleased to be in a partnership with ACF that makes it possible for customers to implement branch optimization strategies that improve customer service and reduce total cost of operation,” said Bevan Hayes, Director of Client Services, Esprida. “We’re confident our joint offering is unique and will bring great value to our customers,” added Hayes.