NewswireToday - /newswire/ -
Austin, TX, United States, 2009/01/06 - Iontas crosses many industries for improving business processes - a critical exercise as we face the economic challenges of today - Iontas.com.
Iontas revealed today a deployment of 11,000 licenses of Activity and Event Focus in a previously untapped market: Health Care. This substantiates the trend for implementing business process improvement initiatives across industries as companies face tough economic challenges.
Iontas’s unique and powerful Focus software suite helps companies understand how and where to make improvements in their business processes through a patented algorithm that provides a unique view into operations without impacting business goals.
This health care company utilizes the software to further support its company-wide focus on controlling total healthcare costs, providing high quality customer service and improving quality of care of its clients, members and physicians. The Focus software will also identify best practices by capturing desktop activities and evaluating recorded transactions both in its Customer Care Call Centers and Pharmacy Contact Centers. They have also started using the solutions to record transactions in its prescription processing centers, focusing on process optimization of order entry and prescription fulfillment accuracy.
“We’re truly excited that Activity and Event Focus will provide our customers with the specific data they need to improve their operational processing,” said Iontas CEO Joe Stockton. “Focus software has been embraced by companies worldwide because of the powerful context-sensitive process improvement opportunities,” he added.
Today’s announcement underscores the broadening of Focus’s appeal. In addition to contact centers, large enterprises, financial institutions and insurers, Iontas is seeing growing interest from other industries beset by current demand to cut costs.
Founded in 2000, Iontas (iontas.com) creates software that captures information about how workers use software applications to do their jobs.
Installed on over 500,000 computers worldwide, Iontas’s Focus suite enables contact centers, back offices, governments, and enterprises to see precisely how resources are used over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.