TeleFinity and Malaz Technology announce that they have entered into distribution agreement under which Malaz Technology will market and distribute TeleFinity’s call, radio and fax logging solution LogFinity in the kingdom of Saudi Arabia (KSA).
With this agreement Malaz Technology can distribute LogFinity to a wide range of voice logging markets including but not limited to: Call centers, trading floors and public safety organizations.
Malaz Technology is Avaya’s silver business partner in KSA Since 2003, where it distributes Avaya’s PBXs among other solutions from Avaya and different global vendors. LogFinity is fully integrated with all Avaya’s PBXs and with a wide range PBX vendors and protocols from TDM to IP.
“The Reliability and the advanced features of TeleFinity’s LogFinity recording solution, has been the main reason behind our partnership.” Said Muhammad M. Al-Mulki Managing Director of Malaz Technology.
LogFinity is a digital phone and radio recording system that records, analyzes and evaluates communications. It includes: LogFinity Pro, LogFinity IP, LogFinity Enterprise, and LogFinity Add-Ons: 911 Emergency Recording, Quality Management, and Fax Recording.
”We are excited that Malaz Technology a major Avaya distributor in the Saudi market, has chosen LogFinity, this will enable us to extend our presence in the Saudi market.”Said Waseem Al-Ghanem, Founder and CEO of TeleFinity.
He added “Malaz Technology with there highly trained and qualified technical team, together with TeleFinity's integrated solutions, will help us to meet critical customer needs.”
LogFinity enables big to small organization to capture telephone, radio, and fax conversations for virtually any purpose, whether they are looking to ensure top quality customer service, and mine customer calls for invaluable intelligence, identification/storage of threatening calls, audit trail of verbal commitment, dispute resolution, compliance with regulations, or to protect the organization from serious lawsuits.
This partnership is part of the regional expansion strategy for TeleFinity in 2008 where it signed two more partnerships with leading telecommunication suppliers in the region.
TeleFinity’s plan for 2009 is to further expand it partnerships in the Arab region and beyond.
Besides LogFinity, TeleFinity offers several other Telephony solutions, ActFinity: a leading IVR solution, ConFinity: the call accounting and billing solution, ConFinity: the teleconference solution, and ActFinity HP: the healthcare dictation solution.
In 2009 TeleFinity plans to enter the Enterprise software market with its own customer relationship management (CRM) solution, Human resource (HR) solution and content management system (CMS).
TeleFinity (tele-finity.com) is a global leader in providing the next generation computer telephony solutions with its commitment to invest on R&D, it delivers state-of-the-art, robust, reliable, scalable and cost effective products, in the sector of telephony communications.
We develop, integrate, deploy and support pre and post sales solutions that help businesses become more efficient and effective, in a wide range of industries including: Contact Centers, telecom/IT, banking/finance, government, healthcare, insurance, hospitality, transport and others.
About Malaz Technology
Malaz Technology & Communications was established in 2003. The company specialized in delivering Contact Center, IP telephony, eBusiness application and Network solutions. Malaz Technology has established a record of successful project completion for major clients in deferent industries such as Telecom, Education, Banking, Government, Military and Medical. Malaz Technology HQ in Riyadh and has branch offices in Jeddah and Al-Khobar. Malaz Technology is a business partner for major IT vendors in Saudi Arabia.