TeleFinity announces the extending of its business partnership with Saudi Ericsson the pioneer supplier of telecommunication systems in the kingdom of Saudi Arabia (KSA), with a new distribution agreement.
LogFinity is a digital phone and radio recording system that records, analyzes and evaluates communications. It includes: LogFinity Pro, LogFinity IP, LogFinity Enterprise, and LogFinity Add-Ons: 911 Emergency Recording, Quality Management, and Fax Recording.
Saudi Ericsson is a partner to Ericsson, Aastra, CISCO and IPC among other brands in KSA. The company has installed hundreds of LogFinity installations on top of these global PBXs vendors, from TDM to IP. LogFinity is also integrated with many other well known PBX vendors and telephony environment.
“We are happy to extend our relationship with Saudi Ericsson; Saudi Ericsson is a pioneer telecommunication systems supplier in the kingdom of Saudi Arabia since 1964.” Said Waseem Al-Ghanem Founder and CEO of TeleFinity.
“Our extended relationship with Saudi Ericsson, which dates to years ago, illustrates the trust our reliable products have gained in the regional market. “Al-Ghanem added.
LogFinity enables big to small organization to capture telephone, radio, and fax conversations for virtually any purpose, whether they are looking to ensure top quality customer service, and mine customer calls for invaluable intelligence, identification/storage of threatening calls, audit trail of verbal commitment, dispute resolution, compliance with regulations, or to protect the organization from serious lawsuits.
This partnership is part of the regional expansion strategy for TeleFinity in 2008 where it signed two more partnerships with leading telecommunication suppliers in the region.
TeleFinity's plan for 2009 is to further expand it partnerships in the Arab region and beyond.
Besides LogFinity, TeleFinity offers several other Telephony solutions, ActFinity: a leading IVR solution, ConFinity: the call accounting and billing solution, ConFinity: the teleconference solution, and ActFinity HP: the healthcare dictation solution.
TeleFinity (tele-finity.com) is a global leader in providing the next generation computer telephony solutions with its commitment to invest on R&D, it delivers state-of-the-art, robust, reliable, scalable and cost effective products, in the sector of telephony communications.
We develop, integrate, deploy and support pre and post sales solutions that help businesses become more efficient and effective, in a wide range of industries including: Contact Centers, telecom/IT, banking/finance, government, healthcare, insurance, hospitality, transport and others.
About Saudi Ericsson
Saudi Ericsson is a limited liability company (100% Saudi Company), founded in July 1, 1980 as a joint venture between E. A. Juffali & Brothers and L.M Ericsson of Sweden. It took over the activities of EPPCO, a pioneer in the supply of telecommunication systems in the kingdom of Saudi Arabia since 1964. Saudi Ericsson is able to service its large customer base through a well established infrastructure of three main branches; Riyadh, Jeddah, and Dammam, supported by 360 professional employees. Saudi Ericsson aims to provide the Saudi and Middle-East markets, with state-of-the art communication solutions, to meet the needs and expectations of the growing market place. In order to meet the market requirements and customer’s needs, Saudi Ericsson is determined to provide high quality products and optimal pre-sales, and after-sales services at competitive prices.