eTouch SamePage, a dynamic enterprise wiki, today announced it has been selected by Penchant Software, a leader in wireless-enabled software and enterprise-solutions for companies in logistics, transportation and warehousing, to integrate its wiki product for use in its new help desk format.
Penchant will use SamePage to make the help file more accurate and useful for customers. Customers will see updates more quickly, and employees can make changes from any location, on site or remotely.
“A key factor that convinced us to select SamePage over other wiki products we considered was the import tool – we can easily import our existing help projects into the new wiki, so we won’t lose our historical data,” said Dave Collins, president, Penchant Software. “In addition, the wiki is incredibly easy to use. We can generate nightly reports and set up RSS feeds. The eTouch team has been very helpful, providing strong support, and our employees are excited about using this new help desk concept.”
SamePage’s Universal Import Tool allows users to import standard HTML content from a file system into the wiki through a simple utility. Since it works against standard HTML, it can be used to import HTML content from any source - open-source/commercial wikis, as well as non-wiki websites.
SamePage is an enterprise-class wiki that is intuitive, simple to use and meets IT department requirements for security and features. It integrates seamlessly with organizations' databases and authentication systems and has powerful administration features. Users receive fast, personal service and support from eTouch SamePage's professional services team. SamePage is deployed within leading SMBs and global enterprises to capture, disseminate and locate information and harness the collective knowledge, insights and creativity of the entire organization.
Established in 1993, Penchant (penchant.com) is a turn-key wireless solutions provider and will customize their dispatchOffice™ and Deo™ software to meet customer needs. Penchant’s customers benefit from scalable systems using wireless, GPS, mapping, Internet access, EDI, automatic rating, settlement, invoicing and more.
About eTouch SamePage
SamePage is a product of eTouch Systems (etouch.net), a leading provider of enterprise-class wiki solutions and consulting services that leverage technology solutions and help organizations share their collective knowledge, insights and creativity. SamePage is a scalable and dynamic wiki that enables its users to improve collaboration, save money and streamline decision making in a secure, well-supported environment. SamePage is used by medium and large enterprises around the world, including Alcatel-Lucent, NASA, Citrix, Hestia, Teradyne, Siemens, NY State Unified Court System and ADP, as well as by strategic partners, such as Cisco/WebEx.