NewswireToday - /newswire/ -
Karachi, Sindh, Pakistan, 2008/11/18 - Pakistan Telecom Company – PTCL (an Etisalat-UAE subsidiary) is setting up Self-Service Bill Payment Kiosks to be deployed by Wavetec’s Kiosk division.
Giving details of the new facility, Adel Rashid Soufah from Etisalat and Abdul Baseer Tahir, SEVP Business South PTCL said these Kiosks work in a manner very similar to that of ATMs but provide services such as accepting Telephone bill payments through cash and credit cards through a touch-screen interface.
Now, PTCL customers do not have to stand in long queues outside banks to pay their telephone bills, they said adding that with the launch of these Kiosks, people can just walk up, pay their bills through cash or credit card and get a receipt for the payment from the same Kiosk within a minute.
Ayaz Faiz, Country Manager Wavetec, highlighted basic features of these machines and said these kiosks will be great facility to PTCL customers as they would not have to wait for an available bank teller or a customer service representative.
While the initial launch of these Kiosks would only provide the Bill Payment facility, later phase includes additional services such as on-screen billing information, complaint registration and application for a new telephone connection/PTCL Broadband would also be offered through the same Kiosks.
These Kiosks would not only be placed at PTCL managed locations but they would also be available at remote locations such as shopping malls, banks, airports etc.
As a result of this PTCL customers would find most of the services which until now required them to go to a PTCL office, available at convenient locations thus giving them the real feel of Customer Care for the first time ever.
Etisalat already utilizes Wavetecs fine products such as Electronic Queuing Systems and Information Display Tickers in other countries such as UAE.
Wavetec (wavetec.com) is a leading manufacturer of Interactive Kiosks, Electronic Queue Management systems - eQ and LED based Information Display systems. Wavetec is renowned for providing Customer Flow technology solutions to numerous high profile clients globally.
PTCL is subsidiary of Etisalat - UAE. With 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL is also one of the largest GSM and CDMA operators in Pakistan.