NewswireToday - /newswire/ -
Cleveland, OH, United States, 2008/11/01 - Malleys Candies, Inc., a leading chocolate candy company in the United States, has deployed Skymol Communicator including live voice, video, text chat communications capabilities to sell chocolates and ice cream online and provide live customer service.
Skymol Corporation, a leading provider of on-demand (hosted) solutions for managing online customer interactions using real-time voice and video, and text chat communications, today announced that Malleys Candies, Inc., a leading chocolate candy company in the United States, has deployed Skymol Communicator including live voice, video and text chat communications capabilities to sell chocolates and ice cream online and provide live customer service.
Online customers that come to Malley's website to search through the online catalog will be offered live sales assistance by a Malley's online sales agent. Once a customer requests a chat with a representative, they are placed into a one-to-one live chat conversation. Customers have the option to choose a live text chat, live voice or live video & voice chat. The agent is fully enabled to answer questions, address concerns and even complete an order online. In the event that an agent is not available, they will be given the option to leave text, voice, voice & video message or alternatively they can use the Contact Us button at the bottom of the page to contact Malley's by email or phone.
"Companies, such as Malley's, that use their website to sell products need to provide a superior level of sales assistance to their customers," said Thomas Morocz, CSO of Skymol Corporation. "With Skymol Communicator Live Sales and Customer Service software, companies can engage with only the serious prospects on their website and provide them with information or special offers based on where they are in the site. Real-time interaction using voice and video communications during the buying process significantly increases sales conversion rates."
Malley's has worked to design the best online select and buy experience for their customers. By providing live voice and video chat, the agents at their Customer Service Center can easily answer questions about their different products and services. "Skymol Communicator allows them to take advantage of the effectiveness of instant messaging without sacrificing quality of service and their payback is higher customer loyalty," added Morocz.
About Malley’s Chocolates
Malley's Chocolates (malleys.com) has been selling delicious chocolates and ice cream since 1935. The company is known for fine chocolates, exceptional personal service and fair prices. Assisting thousands of charitable and service organizations to raise money for good causes, through the sales of chocolates, is an important part of the Malley's Chocolates way of doing business. Malley's Chocolates has expanded to 17 retail stores, 4 of them are designed with old fashioned ice cream parlors featuring delicious ice cream concoctions.
Skymol Corporation (skymolcorp.com), a provider of technology facilitating on-demand real-time online customer interaction using voice, video, and text chat communications. Skymol has set itself apart as an innovator through its pioneering suite of applications, delivering its solutions to the enterprise and SME market. Its key mission is to connect clients with the best quality live sales and customer care services. Skymol operates from Hungary, Europe and runs an extensive Technology Development Center there. Its Asian division is based in Seoul, South Korea. Skymol’s competitors include Boldchat, Liveperson, Velaro and WebsiteAlive.