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Business Systems 'Improving Performance' Conference Agenda Published - In its 7th year Business Systems host an annual conference and exhibition aimed at the UK Contact Centre
Business Systems 'Improving Performance' Conference Agenda Published

 

NewswireToday - /newswire/ - Isleworth, Middlesex, United Kingdom, 2008/10/24 - In its 7th year Business Systems host an annual conference and exhibition aimed at the UK Contact Centre.

   
 
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Business Systems have just announced the agenda for their forthcoming ‘Improving Performance in the Contact Centre’ Conference and Exhibition. The Conference being held on November 27th at Vinopolis in London, attracts over 250 Call Centre Operations and IT staff.

In the current economic climate this free event is a shrewd investment of contact centre staff time with keynote speakers include Dave Vernon, from the Professional Planning Forum. Dave is one of the UK’s leading speakers on all matters to do with planning contact centre resources. His session will focus on why organisations need to be more flexible in their approach to planning, the challenges faced and the results it could reap.

Paul Cooper, Director of Communications from the Institute of Customer Service, also a keynote and one of Europe’s leading speakers on Customer Service examines what can be done to improve service and how to remain competitive in a slowing economy.

Ventura’s Head of IT, Andy McKenzie will give a case study presentation highlighting key challenges, benefits and results achieved by harnessing a managed service model in an 8,000 seat call centre. This session will also talk about how Ventura delivers a truly ‘on-demand’ model for its call recording and analytics applications.

In its seventh year, this conference will be chaired by Jonty Pearce, Editor of Call Centre Helper and will be an opportunity to hear from experts including the Customer Contact Association about strategic and operational issues related to the latest technologies designed to improve performance.

 
 
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Written by / Agency / Source: Business Systems (UK) Ltd

 
 

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Business Systems 'Improving Performance' Conference Agenda Published

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Publisher Contact: Tracy McAvoy - Business SystemsUK.com 
+44(0)20 8326 8200 marketing[.]businesssystemsuk.com
 
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