"They really did an excellent job, more accurate and functional. Two thumbs up!" – such testimonials represent true results of 2005. This is one of those statements which have considerably shaped the annual corporate meeting of RATMIR Labs Company held last week.
Ukrainian company RATMIR Labs Ltd. has been professionally developing complex industrial management systems for retail and wholesale for over 4 years. Its Petrol station management systems – "RATMIR SmartOil" and "RATMIR SmartOil Office" – are in demand at petrol station networks and petroleum storage depots in Ukraine and Russia.
Bound to its principle to deliver the high level solutions RATMIR Labs Company continues moving towards improvement of its financial and technical performance. To adopt this principle in terms of modern environment was made deliberate decision to offer its services international. In the 2005 RATMIR Labs proceeded to outsourcing software development for customers in the USA and Western Europe.
Before starting the activity in a new branch the RATMIR Labs marketing department investigated the IT outsourcing market tendencies. They found out that many outsourcing providers promise high quality and cost savings. At the same time the chances are big that these promises may face great difficulties during their fulfillment. And to provide really modern, reliable and effective software the company must not only declare some principles but in fact possess experienced staff, high managed production processes, up-to-date infrastructure.
The advantage of RATMIR Labs is that it has these components. Indeed, implementation of complex trade and industrial software requires highly organized production processes. Developing such systems as for Petrol station management, RATMIR Labs has at its disposal the established software design, industrial coding standards, testing and quality assurance, the personnel being highly aware of modern technologies and communications.
The important principle of work RATMIR Labs has entered the marked with is the emphasis on continuous communication and tight cooperation with the customer during software implementation. "Our service is agile and comprehensive one" – the CEO of RATMIR Labs Olga Tregubenko points out. "And when the customer says that they have never seen such high level of end product it is of essential importance for us".
Management of RATMIR Labs paid special attention to appropriate customer guarantees. RATMIR Labs guarantees free support of developed software for specified period.
In fact, even giants of software industry cannot prevent errors in applications developed. Modern programs, especially Web- and E-mail applications, interact with lots of browsers, mail and Internet servers, etc. Different combinations of settings complicate the situation even greater and enhanced through the listed above factors lead to time reserve necessary to detect errors or shortcomings in the code. It may seem that money back guarantee is preferable. At practice escrow payment scheme with arbitration support proves being more reliable in ensuring automatic repayment than money back promises.
An utter striving to be reliable partner is the second motive for guaranteed customer support RATMIR Labs launched for its clients. "The IT outsourcing market is for us a long-term activity and our reputation is very essential to us" – emphasizes Olga Tregubenko.
Now we can say that the satisfied customers from the USA, Germany, Netherlands, Spain, Italy, and Great Britain unambiguously prove that efforts of RATMIR Labs were not in vain. "I enjoyed working with them on this project … Very good code, good comments. I can recommend them to everybody!" – testimonials like this one from the customer from Netherlands fill us with enthusiasm.
The traditional for RATMIR Labs market is the management systems for petrol stations in Russia and Ukraine. The stable growth was observed there as well. New customers, releases of new versions of the Petrol station management systems are among the essential achievement of 2005. RATMIR Labs revenue increased 27% in 2005. It should be noted that IT sector in Ukraine and Russia have grown rather fast several last years.
In 2006 the RATMIR Labs management plans to extend the achieved success and continue to expand the activity of RATMIR Labs on the software market including IT outsourcing sector.
About RATMIR Labs Ltd
RATMIR Labs Ltd is a leading Ukrainian software developing company. It was found in 2002. RATMIR Labs delivers Petrol station management systems for Ukrainian and Russian market. One of core activities is IT outsourcing and software development for customers in the USA and Western Europe. The RATMIR Labs Company’s expertise is complex software implementation which requires applying of such technologies as C++, .NET, C#, Python, Qt, mySQL, FireBird, TCP/IP, LonWork, etc.