Emerging Technologies, the first software application developer of Arabic (also available in English and Hindi) speech recognition solutions in the UAE, today announced that it will be participating in GITEX Technology Week 2008 in a much bigger way this year. The company seeks to drive further awareness for its best-in-class speech recognition solutions, meet customers and partners and sign up new channel partners to reach out to new markets.
Speaking on their plans, Mr. Sassine Mazraani, CEO of Emerging Technologies, says, “GITEX, being one of the top ICT exhibitions in the region, is very important for us. It is an ideal forum for us to meet key decision-makers from across the Middle East under one roof. At GITEX this year, we will highlight our fully automated speech recognition applications, which cater to specific business needs of companies. With our voice-enabled solutions, people can use their natural voice, language, dialect and accent to make telephone enquiries at anytime, from anywhere. Callers will often not realise that they’re actually conversing with a computer system and not a human being. Callers will only need to Simply Speak their requests into the telephone handset and we’ll take care of the rest.”
Emerging Technologies has built its reputation through delivering successful Arabic (also available in English and Hindi) voice portals that automate informational and transactional calls and offer enhanced security using state-of-the-art voice biometric technology. These speech recognition solutions that provide a fully automated human-like customer support process in Arabic (also available in English and Hindi), add real value by eliminating the high levels of frustration that users normally experience with traditional IVR and touch-tone menu systems. They also significantly reduce the time it takes to handle incoming calls and queries, thus saving businesses valuable time, money and effort. Further, it becomes a key differentiator that gives businesses in the region the much desired competitive advantage and helps increase productivity.
Emerging Technologies has successfully developed and deployed innovative speech recognition solutions to some of the biggest and most respectable organisations in the Arab world, such as: Dubai Civil Aviation, Dubai Financial Market, Etisalat, Saudi Telecom, Kuwait Finance House and Doha Securities to name a few.
“Our state-of-the-art applications bring an end to the frustration customers usually experience with the traditional touch-tone menu systems. Our speech applications allow callers to check their bank account balance, transfer funds, book a flight, make reservations, get stock quotes, trade, find business information, send and receive emails, access voice portals and much more, using only a telephone at anytime from anywhere,” Mr. Sassine Mazraani adds.
The company will be showcasing Arabic (also available in English and Hindi) Speech Recognition Solutions, which include services such as Hello Banking, Hello Brokers, Hello Directory, Hello Telco, Hello Travel and Hello Operator. For the Healthcare industry, it will place the spotlight on Speech Recognition Applications such as Dragon NaturallySpeaking 10 Medical which is designed to help healthcare professionals eliminate the high cost and turnaround time associated with manual transcription of patient information with an accuracy rate up to 99 percent. Emerging Technologies is the Master Distributor in the MENA region of Nuance’s products and solutions such as Dragon Dictation solutions, with Dragon NaturallySpeaking being the foremost leader in the field of voice recognition technology.
Emerging Technologies will be exhibiting at stand C7 – 20 in Hall 7 at GITEX Technology Week 2008. Senior executives from the company will be available at the event to meet with customers and partners.
About Emerging Technologies
Emerging Technologies is the first United Arab Emirates software application developer of Arabic (also available in English and Hindi) voice recognition solutions. At Emerging Technologies, we develop and deploy fully automated voice recognition applications to meet specific business wants and needs.
With Emerging Technologies' voice-enabled solutions, people can use their natural voice, language, dialect and accent to make telephone enquiries at anytime from anywhere. Thanks to the system's advanced human-like interaction, callers will often not realise that they're actually conversing with a computer system and not a live agent.
Today, many businesses in the region depend on our voice recognition solutions to give them the competitive edge they desire.