This Award highlights AGT’s demonstrated excellence in increasing its market share within the North American videoconferencing services market. For the last 3 years, AGT has displayed important year-after-year growth in revenues.
The U.S. videoconferencing services market includes revenues generated from bridging, conversion, transcoding, event management and other value-added services that are offered by a conferencing service provider (CSP) or an independent video conferencing service bureau. From a fully managed service perspective, the market also includes managed service providers (MSPs) that offer on- and off-site dedicated video conferencing services in a tailored manner.
A pioneer in managed video services, AGT offers video, audio and data communications with divisions in hardware, custom A/V integration, managed services, engineering and software development. The company provides video communicating services to division tier-1 universities and large businesses and through its AGTFederal division, mobile and fixed emergency response communicating systems to branches of the U.S. Military and other federal and state government departments.
Under its new PerfectMeetings offering, AGT is now connecting the boardroom with office desktops and remote workers' desktops and notebooks allowing organizations to realize the full potential of business video communicating while also making it possible to reduce their carbon and T&E footprints. PerfectMeetings is an open, IP-based service that also allows organizations to maximize value from legacy video communications systems as well as integrate the latest technologies for remote access.
PerfectMeetings Managed Video (PMV) is a comprehensive managed service for clients that require the infrastructure installed within their own data centers, driven by demand for security and network efficiencies. PMV is the first managed service, inclusive of infrastructure costs, to promote tiered pricing - $10-$98 per month for video bridging between desktop, personal video appliance, and video conference room – that allows Enterprise and SMB an economical path for providing a managed video service to their entire organization.
“AGT’s success is entirely organic and can be attributed to four key areas – the first and foremost is winning new clients,” says Frost & Sullivan Research Analyst Alaa Saayad. “The service provider has succeeded over the past three years in winning at least one major account each year, in addition to several smaller accounts that are in the early growth phase.”
The second factor is the consolidation of key partnerships with multinational IP carriers and conference service providers that have installed the PerfectMeetings infrastructure inside their local in-country hosting zones. Over the years, AGT has learned and identified many of the reasons behind potential growth and has put significant R&D investment into the development of technology and services to satisfy its customers' demand and help them achieve their own growth. AGT’s developed technology (FATHOM H.323 testing & management, Encore recording & streaming, and Analytics call analysis & reporting) is a core part of its partners' services offerings.
In addition to the technology, partners use AGT’s expertise (staffing, help desk, services, managed A/V) as a core part of their offerings. AGT also partners with large Federal contractors to provide specific expertise that they lack in Managed Video.
The company’s retention of existing accounts throughout the years is the third key factor behind its success. AGT’s first Managed Services customer, the U.S. Navy, was contracted in 2000, and through many contract renewals has been extended through 2009. Its technologies support larger numbers of users/systems on a global basis, while providing real-time/automated information at a lower cost.
“AGT has never lost a client due to non-performance or missing a service level agreement (SLA),” notes Saayad. “Additionally, the company has been successful with State and Federal customers during contract re-competes – mainly because its technologies are an embedded part of the service.”
Finally, AGT efficiently educates customers about the benefits of its managed videoconferencing services. The company’s impressive depth of services include hosted, managed and supplemental services to enterprises that covers scheduled bridging services, meeting room bridging services, group and desktop video, over the internet or within the enterprise network, thus satisfying every requirement.
In recognition of these strategies that have helped it grow its market share, Frost & Sullivan is proud to present AGT with the North American Frost & Sullivan Award for Market Share Advancement.
Each year, Frost & Sullivan presents this Award to the company that has demonstrated excellence in increasing market share within its industry. The Award lauds strategic excellence in product innovation, marketing, and sales strategies that have resulted in the largest gain in market share over the past year.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Applied Global Technologies
Applied Global Technologies (AGT) is an innovative communications technologies company that partners with its clients to provide the latest in managed video services and federal & emergency response communications. In the area of business video communicating, there is no other company providing the breadth and depth offered by PerfectMeetings, a managed and hosted service of AGT. AGT and PerfectMeetings international headquarters is located in Rockledge, Fla. with field support offices in Atlanta, Chicago, Dallas, Honolulu, Okinawa, Phoenix, San Francisco, Seattle, Virginia Beach, and Washington, DC. Visit AGT on the Web at appliedglobal.com and PerfectMeetings.com.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership™ empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents.